Belmont Station Apartments

Do Not Rent Here – Unprofessional Staff

I had a very disappointing experience at this property. From the moment I arrived, the staff was incredibly unprofessional. Instead of giving me a proper tour, the male leasing agent simply said, "Take a look around to view our amenities. I’ll be with you soon." I had to give myself a tour of the clubhouse. He then asked me to fill out a form across the room and proceeded to yell questions at me about what I was looking for—completely impersonal and... unprofessional.

To make matters worse, another staff member—who I assume was the manager—was being rude to a current tenant about their rent balance, right in front of me. The whole experience was uncomfortable and disorganized.

I didn’t even get the chance to see the unit I was interested in. I have no intention of spending my money at a community that treats potential residents like this. Total waste of time.
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Had a tour scheduled for 4:00 pm but came slightly early. I came around 3:35 but there was a sign on the leasing office door stating they stepped out of the office and would be back at 3:30. It was a little after 3:30 when i arrived but i thought they were touring with another client or had to step out for whatever the reason so i waited outside for a couple minutes. No one came So i decided to wait in my car. I noticed another woman pull up and tried to go In the leasing office and noticed the... doors were locked as well. She waited outside for 5-10 mins until someone opened the door. To my surprise someone was just sitting and waiting in the office. The lady let her in so i thought maybe they came back and were ready as i seen she took the sign of the door. As I’m getting out of the car i see another woman pull up and get out and walk to the door with food. As I’m pulling on the still locked door even though someone just opened it, the woman with food asked if i was a resident, i informed her no and she let me know they were closed for break. I apologized and let her know i had a tour at 4:00 at this time it was 3:45. She looked at me and said well you’re early. Her attitude was uncalled for and although i was early i wasn’t rude. I understand if you need time but to be taking your lunch at the time you have a scheduled tour is unprofessional. She told me to wait and i agreed but as i though on it i ended up just leaving because the first impression wasn’t great. I wouldn’t want to live somewhere where the staff is rude. Left a nasty taste in my mouth but i hope they enjoyed their Wendy’s. Read More

There have been at least five leasing managers here in the last two years. No one sticks around very long, and you're lucky if you recognize one person in the front office on any given day. You will pay a $76/month common area maintenance fee to use a gym with no AC, a pool that is closed for lack of lifeguard more often than not, a playground with old and broken equipment, and trashcans that are never emptied. Don't bother putting in maintenance tickets -- they are closed and ignored. When an... oven caught fire in one apartment, the fire alarms in the rest of the building didn't go off and no one had any idea there was a problem until two fire trucks pulled into the parking lot. There is dog poop everywhere -- on the grass, overflowing in the outdoor trashcans, on the sidewalks, and even INSIDE the building. You'll jump for joy if a week goes by that you don't have to step around dog poop on the stairs or pee in the elevator. No, this is not an exaggeration! This place used to be a lovely place to live, but now it's a total dump. Consider yourself warned! Read More

The lack of communication and customer service is awful! I submitted an application and never heard back on the status of my application. It took several follow up calls/emails to get in touch with the property manager. The leasing consultants are not knowledgeable and couldn’t answer basic questions. Save yourself the headache and rent elsewhere.

I applied for a 2 bedroom online. The leasing consultant did not answer any of my calls when I made many attempts to follow up on my application. Sent emails also. When she did finally decide to return my call, I wanted to withdraw my application. I then learned that a check would be mailed to me for only $500 although I decided not to proceed after being frustrated due to them being non responsive. I followed up by email a couple of days later to ask what date was the check mailed, again, no... response! I then decided to contact my bank to dispute all charges. My bank quickly investigated my claim and returned ALL funds spent for application and security deposit the very next day! GOOD LUCK if you decide to go this way?? Read More