8/21/24
Incompetent Staff
I applied. Got accepted. Then, signed a 3 month lease (5-31-24 through 8-30-24).
I had told them that I did not plan on renewing my lease and made it clear that I would be moving out at the end of the leasing period. At no point in this process did they offer me the ability to sign the document that would legitimize that I move out at the end of the leasing process. Instead, they waited until the last month of my lease to call and say that I have to pay an extra month of rent when I leave at... the end of this month.
Completely uncourteous and unprofessional move on their part. Find anywhere else to live.
Review from Apartments.com
Property Manager at Mariners Pointe responded to this review
Hi Christian, we’re really sorry to hear about the confusion with your lease and the issues you experienced with the staff. It’s definitely not the experience we aim to provide, and we understand how frustrating it must have been to deal with... unexpected charges at the last minute. Thank you for taking the time to leave us feedback as we will use it to improve.