Bainbridge Shady Grove Metro Apartments

Cockroaches sighting in the apartment and trash room multiple times. This continues to be a problem and has not been addressed in 6 months and counting. Neighbors stealing package straight out of the mail locker room, pretending to be receptionist. Homeless hangout inside the building. Vents produce a horrible smell into the apartment. Days leading up to move in was stressful due to incomplete information and leasing staff being passive aggressive. Just one EV charging station for two buildings... housing 100s residences. Lack of guest parking, about 7-8 spots total for a 6 floor garage. Read More

Not safe, homeless lives inside building. Garage door is always breaking , parking lot is a scam , your car will be damaged. Roaches everywhere, carpets are dirty in hallway. Management isn’t good with maintenance calls , good luck trying to move in and move out with the loading dock situation. Key fob won’t work making you go way out your way with heavy groceries to another door. very outdated to what is being built.

Look elsewhere, there are better options for similar pricing in the area. The Pro's are its location and the service team is actually great. The con's are literally everything else.

To be more specific, during the last 2 years I've either directly or indirectly dealt with rodents, roaches, illegal towing, stolen property, unreasonably noisy neighbors, incredibly thin walls & ceilings, consistently broken amenities (including the ONE garage door), unresponsive management, and a revolving... leasing staff. In addition to the unsavory characters that roam the halls at night, good luck receiving help for anything mentioned here. Most of these come with living in a shared space but the cherry on top is the audacity of management to ignore problems unless threatened with litigation. Read More

This building has it's pros and cons, but mostly cons.
Ever since the management was cut short and switched up, due to Covid, things went down like Titanic. The Bainbridge quality of living at this moment is a disaster in comparison to what it used to be.

First of all, if You're thinking about making this place your new home, make sure that You are prepared to be MISTREATED in many ways.
Current management will make sure that if You have any issue in regards of your stay, (for the most part)... You must solve it yourself or forget about it, because their moto is "IT IS WHAT IT IS"

Most commonly occurred issues:
Roaches, Lost packages, Residents Vehicles being towed randomly, Garage door malfunction (often), Extremely thin walls (lots of noise), Maintenance invading your personal space, Managements poor communication and execution (which they are "working on" per Bainbridge's Director of Operations)

Pros:
Metro station is right next door, The neighborhood is somewhat nice and comfy.

Amenities are nicely presented, but useless for the most part. The pool is outdoors in the middle of the building with maybe a couple of hours of Sun per day (useless). Coffee machine is almost always in malfunction mode (somewhat useless). The gym is very decent (actually the only thing that isn't useless). Courtyards have BBQ grills that sometimes work, most of the times just one operational (somewhat useless).

To sum this up, this building has lots of potential but the management has been terrible ever since Covid. Read More

Stay away. This place looks nice at first, but don't get suckered. The walls are paper thin, the HVAC units always malfunction, and worst of all the management degrade any legitimate request to help. They literally will tell you to move out before they give an honest effort to resolve an issue!