The Haven of Ann Arbor Apartments

I have lived in 4 apartment communities before this one and this is definitely my favorite. Besides the great location with access to so many parks and the lovely pounds within the community, this has also been the most helpful maintenance team I have ever seen. Since I have lived here they have replaced my central air, furnace, dish washer, toilet, sink, and window blinds at no extra cost to me. If my patio flooded, they added an extender to the gutter and dug a trench for drain off. Now, you... might think oh that's bad they had to replace so many things. No, they were original and their life span was up. I have lived in communities where maintenance does not replace what needs fixing. I've had leaking roofs, dying furnaces, and horrible plumbing before and every time I called maintenance they came out eventually, looked at it, and left a note saying "it was "inspected" without actually doing anything. At the Haven they take action. If it needs fixing, it gets fixed. That in itself is at least 3 stars on its own.

The community itself has had many updates to the units, the club house, the pool, and the outside exterior of every apartment. Yet at the same time, long term residents are receiving rent increase of $30-$50 a year. This is the best I have seen in Ann Arbor. I've lived in places where the only change the community made in a year was repaint the laundry room and they didn't replace any of the broken dryers. Yet every year they increase rent by $100 or more with no improvements in value. Not true at the Haven. They value keeping you here. There focus is not just getting new enters to move in.

I applaud the Haven for being such good sports. If they were able to rate some of the residents that live here they would give them 1 star. Too many people in this community think it is okay to ditch a couch, mattress, or whatever junk they decide they don't want by the recycle bin by the road. Take what you don't want to Good Will or put it in the large dumper at the back of the community.

If your thinking of moving here, walk around the community. Visit the neighboring parks and compare the value of what your getting to other communities in Ann Arbor. You will see the great value this place has to over. Any 1 star review is a big red flag. Being angry about 1 or 2 things that happened does not make it right to give others the false perception about a place overall. Read More

We have been living in the Haven for six months we strongly do not recommend!
Poor infrastructure
Poor customer service
Outrageous fees for pets!!!
If you consider to adopt one in midterm lease be aware you would pay full fees in spite of the verbally promises !!!
Very old and dysfunctional washer and dryer
Please reconsider!

I have a renovated (R2) apartment on the second floor in the middle of the complex, away from the highway. Granite countertops, nice bathroom, painted in neutral colors throughout. Although I can hear some traffic, it is not disruptive in any way. I work from home and can easily leave the windows open while on calls. I think the renovations are very good for an apartment and the renovated pool/fitness area also make this place worth the rent. It does seem the office people are overwhelmed but... they do their best. As for maintenance, everything I requested upon move-in was addressed within the first week, including installation of a new window (which I did not think an apartment complex would do). Alex is very helpful in this regard. I don't like the $25 extra/month charge for the trash butler service but assume they force this into the rent rather than have dumpsters everywhere, which I can't say is a bad idea. If you like to walk/run/bike/kayak, the location can't be beat. Bottom line: if you are looking for a nice, quiet place to live that is not near downtown or undergraduates, this is the place. If you are looking for cheap rent or somewhere to party, this is not the place. I hope that helps! Read More

Their charges are very expensive. They started this unnecessary service called Valet Trash where someone comes to pick trash from your doorstep. There is no way to opt out from this service, even if your apartment is a yard away from the dumpster. That's a whole $25. The additional charges that they add to the monthly bill is ridiculous. There is no reasonable justification for their charges. They market themselves as premium apartments, however maintenance is not even responsive. I called... maintanence to fix the gas coil and oven and they didn't turn up for two months. I had to call every week to remind them. Hopeless management! Please live elsewhere if you care about your money because you will lose a lot of money if you live here. Read More

The complex is quiet and safe. The renters are all friendly. The dog park is great (though often muddy, fences don't extend down to ground level for smaller dogs, and drinking fountains leak). The office staff is friendly but not always able to answer my questions- they seem overwhelmed and overworked.

It is still a construction zone, big time. Large boxes and wood piles take up parking spaces. The gym was supposed to open today and is probably 10% done- floors aren't even installed. The... "upgraded" laundry facility was chopped in half, there is no trash can, half the washers/dryers as before, and the cheap floor is already peeling up in multiple places. The outside trash cans are rarely emptied. Electrical boxes hang open with tangled, rusty, and peeling wires.

Communication with the office is ZERO. Few updates are provided on renovations.

My point: The "Haven" portrays a beautiful image online and to those walking to the office for a visit, but there are major issues they try to hide. I feel I am paying an extremely high fee each month to go without amenities I signed on for that are currently under construction. Read More