8/28/24
Terrible Management
I currently live here and try to keep to myself, but am constantly running into issues with management over them over charging me and not repairing issues in the unit. Just this year, I have been over charged with unlabeled "fees" that management has no explanation for, my unit did not have heat for 2 weeks, the entire building did not have elevators multiple times for days at a time, the entire building also did not have hot water for a full week, and management does nothing about it. Most... recently, they emailed to let us know that our pool is out of order due to them not making the payments on it. If you choose to live here, good luck and keep an eye on your bills.
Review from Apartments.com
2 People Found This Helpful
Property Manager at City Club Apartments Lafayette Park responded to this review
Thank you for bringing these concerns to our attention. We sincerely apologize for the frustrations you’ve experienced and regret that your time at City Club Lafayette Park has not met your expectations. Your feedback is important to us, and we want... to address the issues you’ve raised.
Billing Concerns: We understand how stressful billing discrepancies can be. If there are any unexplained charges, please reach out to our office so we can review your account in detail and ensure all charges are accurate. Transparency is a priority for us, and we want to resolve this for you as quickly as possible.
Maintenance Issues: We deeply regret the challenges you’ve faced with heating, elevators, and hot water outages. These are essential services, and we are committed to resolving such matters promptly when they occur. We understand how inconvenient these disruptions have been, and we are actively working with our maintenance and service teams to prevent similar issues in the future.
Pool Closure: The pool closure is disappointing, and we apologize for the inconvenience. Please rest assured that we are working diligently to resolve the issue and will keep residents updated on the progress.
We value your residency and want to make things right. If you’re willing, we’d appreciate the opportunity to discuss your concerns further and work together to find solutions. Please feel free to contact the management team directly so we can address your concerns more thoroughly.
Thank you for taking the time to share your feedback. We are committed to improving your experience and the experience of all our residents.