Orleans Landing Apartments

GREAT CUSTOMER EXPERIENCE! New resident here! Applied with Aaron, the leasing agent who walked me through the application process was very patient and welcoming anytime I would drop by or call never made me feel like I was a burden or pest like some places do. He always made me feel like he wanted me to join the Orleans Landing Community as much as I wanted to join! Unfortunately, Aaron left the company but I was followed up with Ryan who stepped up and picked up where he left off in aiding me... into the actual move-in process and also making me feel wanted here at Orleans. I came to view my unit a week before my move-in date and both Ryan and James, the Property Manager were both swamped with other residents with issues both promised me that whoever finished with their resident first would show me my apartment so I told them to take their time, no rush, and I sat and waited patiently until they were done. Ryan finished first so he showed me the apartment. I LOVED the unit, however due to the previous tenant who had the unit before me the place was left in pretty bad shape but this DID NOT deter me, I still wanted the unit so I mentally prepared myself that there’s a possibility that I could have a slight push back on my move-in date which is why I chose the date I chose just in case this happened. Sure enough I received a follow up call from Ryan that they needed an 2 extra days to finish my apartment due to the condition the previous tenants left it in and I agreed with no problem because I saw the potential of what the unfinished product would look like finished so I was willing to wait it out. The 2 days came back and I received my keys and the apartment was GORGEOUS. There were a few things that needed tightening maintenance wise so I put the orders in this morning and Terrance, maintenance supervisor came and addressed all of the issues this afternoon. I am very pleased with how issues are being addressed in a proactive and timely manner and am proud to be a new member of the Orleans Landing Family! Read More

Beware of this place. This has been an awful past few months at Orleans Landing. I really don’t do the whole Google Review thing, but it seems like my emails aren’t responded to because they spend all day responding to people on here instead :)

Package security is nonexistent: Packages are left in an unsecured area anyone can access during the day. My $300 package was stolen, and since the delivery service had photo proof it was delivered, I wasn't able to get a refund. Management completely... dismissed me and did nothing. They have no secure storage or plan to improve the situation. Even the DPD who I had to file a report with questioned why I would pay all this money in rent without having a secure package room.

The gates have been broken for over a year: They’ve promised to fix them "soon" the entire time I’ve lived here (15+ months). Still wide open, anyone can walk in, which is probably how packages get stolen. They're pretending like the security vans that sit there are enough for safety, but clearly not when anyone can come on in!

The rent system is a mess: Due to a glitch in their portal, I went in person to clarify my balance. I was told everything was fine and I owed nothing. A month later, they came after me for money I had already asked about — and blamed it on corporate controlling the new rent portal, refusing to take responsibility for the incorrect information they personally gave me.

I deeply regret renewing my lease. I was hopeful the second year would be smooth, but it’s only gotten worse. I would suggest to anyone looking here, not to, when you run the risk of wasting money on stolen packages and unsecure parking lots. I’m counting down the days until I can move out. I'm sure they'll respond to this review asking me to email them, except they haven't responded to a single email of mine (unless it's about my rent) in over a year.
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Since 2023 June, everything went from good to bad and this year with new management of J went from bad to worse.
No trash pickup but 25$ monthly payments are mandatory
Garage must be free but heard that new tenants been asked to pay 50$. Don’t! It is always open. Strangers well welcomed here.
No maintenance but immediate closure of your requests in residence app.
Unknown insurance company that no one send you the details of it.

a great place to call "home". The entire staff always greet you with a smile and are very helpful to our needs, and are quick to attend to any problems that arise . The grounds and facilities are kept clean every day by friendly courteous workers. The workout rooms are open 24//7 are rarely crowded and the pool area is lovely. I love the convenience of the elevator and four story covered parking garage. . I live alone here and could not feel safer anywhere else....a beautiful neighborhood with... parks and trails." Read More

Buildings are nice that’s about it. Walls are paper thin, you hear everything.
They don’t tell you that your neighbors are air bnb guests, really anyone walks in and out of the buildings. Security is a joke. Gates are broken and open on most days of the year. Management is unresponsive. For your safety and comfort I would look elsewhere.