The Village at Chandler Crossings Apartments

I lived at the Village for the past year and it was the worst run business I've ever seen. Upon move-in there was noticeable damage to the apartment and no cleanliness. the front door having dirty stains and gouges in it, the pile of dirt we swept up, an old pie plate under the stove, one stove top not working, scratch marks in the floor, open insulation under sink, piles of dryer lint behind dryer, and water damage on coffee table and TV stand. The condition was bad the cleaning crew spent a... good 45 minutes in the main living area alone.

Maintenance and the staff started out nice but over time as more and more things were noticed and needed fixed the less helpful they were. Often times when we called the office it would be ignored and be forwarded to their voice-mail or answering service. The pin on the shower came out and what I though would be a simple fix took over THREE MONTHS to be completed. For a good week I was without a working shower; and for the remaining time it was left half completed despite the numerous requests sent in. My sink also broke around the same time and took two-three weeks to be fixed because they didn't have the parts to fix the faucets.

Our apartment was also without air conditioning for a while this summer during 80 and 90 degree weather, that maintenance request took a week to be completed. I don't blame the maintenance person because there is only one for the entire complex which shows how much the company cares about its employees and tenants. Hint: they don't.

My last complaint would be the noise levels in the complex, the walls are so thin you can hear your roommates conversations clear as day on the opposite side of the apartment. People walking above you sound like elephants and when music was played in the apartment underneath ours our floors and beds would shake making it hard to study or sleep at night. Not to mention that the outside doors to the building are supposed to be locked at all times were always propped open Safety was a major concern while living here.

I ended up moving out early which cost me $500 and a $25 cleaning fee despite the fact that I left the apartment cleaner than I came into it. After moving out maintenance and the village staff would enter the apartment with my roommates still living there at any of the day without notice. Once showing uo as late as 11pm at night. So if anyone is considering this apartment complex I would suggest exhausting all other options first.
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There’s a lot of perks living here but it’s a headache if ANYTHING goes wrong. The main issue Is Something is always broken or needs to be replaced. Everything is shined up and looks new but they only replace things when they’re on their last leg, and you’ll consistently have to call maintenance Multiple times and hope they fix it within the week or at all.

Whatever you do DO NOT LIVE HERE!!! Everything is broken and it's impossible to get into contact with maintenence and the leasing office. I could write a whole book about how terrible my experience here has been. It's cheap, but not worth it!!! My roomate has a cat allergy and they randomly moved two cats into our apartment ALSO anytime you call the office they'll tell you that they'll "call you back" and never do. Our heat was broken for months because we couldn't get anyone to come in and fix... it. This place is the closest place to hell on earth. (Plus they DO NOT clean any of the rooms, so I hope you like being welcomed by other people's hair in your shower drains and dirty food in the sink)

Did I mention that it came infested with fruit flies because they didn't clean the previous tenants dirty food out of the kitchen? Because those took months to get rid of and we had to take care of them ourselves with rolls and rolls of fly tape.

This place is seriously disgusting! Read More

The villages had mold in our bathroom and it took them over 2 months to come in and fix it. and kept telling us it was not mold when it clearly was. they also had a promotion going for a 500 dollar gift card and when we asked to make sure we would get a gift card they stated yes. but one year later they now told us that we don't have proof that they ever stated that. also, we were told that there would be spartan net but it is not spartan net. also, the internet doesn't work if you have more... than 1 person online at a time so if you plan to have 3 other roommates i don't recommend signing here. also when asked to try and fix the internet problems they tell you to ping the internet and then say nothing is wrong with the service when somthing clearly is. Read More

BEWARE! While the apartment that I rented was alright for the amount of rent, management leaves much to be desired. The thing that was the worst was being overcharged for "damages". A wrinkle in the carpet, which should have only costed between $25-$50, was claimed to cost $100. My roommate claimed that she was charged the same amount for some slight damage to the paint in her room. I advise anyone who wants to move in to document everything!!! Take pictures, videos, and when they ask if the... room is alright be sure to claim EVERY FAULT! If there is a scratch somewhere, write it down! You don't want to be charged as I was. When calling the office, don't expect any of your problems to be solved, instead the office workers will write an email to their supervisor which will take over a week for them to address. I have been double charged for the insurance fee multiple months and it took just as long to get the problem solved. There are worse places to live, but just cautious and diligent when documenting everything. Read More