9/19/24
Not worth the Price/Dirty/Basement Fly Infestation
I have lived in the Village Club of Royal Oak from January 2023, and while it seems nice enough when touring there are major red flags that you should be aware of.
The first came during my initial tour of the complex - a current resident mentioned that all the 1st floor apartments flood and they refuse to/cannot fix the issue.
The maintenance staff is clearly not trained in any sort of the work they complete. For instance - one of the cabinet doors came loose and their solution was to put... massive screws in that stick out of the other side and could easily cut someone.
The common areas of the building are FILTHY. Especially the laundry room - in fact in my building there is an infestation of some sort of flies due to dirty standing water in the laundry room bathroom. You can literally see hundreds of dead flies all over because they have not cleaned the laundry room once in my almost 2 years of living here.
The apartment itself was fine enough - my only real complaint inside the unit is that on the 3rd floor it was extremely hot year round. In the summer the unit baked and the air conditioning was not good enough to offset. In the winter - due to the heating of neighbors below (my heat was off) - the unit was also extremely hot to the point that I needed to leave windows and the balcony door open.
Overall, for the price point - these apartments are not worth it. For as much as they charge, spend a little extra to go somewhere way nicer.
Review from Apartments.com
Property Manager at Village Club of Royal Oak responded to this review
Thank you for sharing your experience with us. We are truly sorry to hear that your time at Village Club of Royal Oak has not met your expectations. Resident satisfaction is a top priority for our team, and we take your concerns very seriously.
We... would like to address a few of the issues you mentioned:
Flooding Concerns: We understand how important a safe and comfortable living environment is. While rare, maintenance issues like flooding can occur, and we are committed to addressing them promptly and effectively. If there was a miscommunication regarding repairs, we sincerely apologize and are happy to review the situation to ensure it is resolved.
Maintenance Quality: The experience you described regarding your cabinet door is far from the standard of service we strive to provide. Our maintenance team is trained to perform repairs properly and with care. We will review our processes and ensure all repairs meet our quality standards moving forward.
Cleanliness of Common Areas: Cleanliness is an essential part of maintaining a welcoming community. The condition of the laundry room and the presence of flies you mentioned is concerning. We will immediately inspect and address this issue and ensure our cleaning schedules are upheld more rigorously.
Temperature Control: We understand how uncomfortable temperature inconsistencies can be. We would be happy to discuss possible solutions for future residents to address the heating and cooling challenges you've encountered.
Your feedback is invaluable as it helps us improve our community. We regret that these issues have impacted your experience, but we remain committed to making improvements for our current and future residents. If you’d be willing, we’d appreciate the opportunity to discuss your concerns further and work toward a resolution. Please don’t hesitate to reach out to our leasing office or management team directly.
