1/10/24
Terrible Management
The management at Camelot was extremely disappointing and is the direct reason for me breaking my lease and moving out 6 months early. This will be a long post as I had many issues (that I continually made known to management, and they did nothing to correct). Still, all of my problems break down to not having hot water for over 3 weeks, management communication, low-quality maintenance, and lack of respect from management.
No hot water: The lease states that the apartment will provide hot... water to every unit. I did not have hot water for over 3 weeks, and it was miserable. Not only having to live with no hot water, but the abysmal lack of communication and disrespect from the leasing office about this problem was deeply frustrating. I received NO communication from management about the problem, and I only found out about it after multiple calls to them. Management would not answer when the problem would be fixed and treated me like I was the problem for asking when I would have hot water. When the hot water was finally fixed after 3.5 weeks, management only gave us $100 off the next month's rent.
communication: I have many emails (over 15) that no one from the leasing office ever answered. The only time an email got a response was when the leasing office needed money from me. The leasing office hours would change without telling tenants 3 times. I took time off work to stop into the office to discuss an issue in person (because I did not get a response via email or phone). Once I got there, there would be a sign on the door saying the office was closed.
When I put in my 60-day notice, I communicated properly and kept the emails to prove it. When I went to turn in my keys, I was told that I never put in my 60-day notice. Camelot then tried to charge me for the next 2 months' rent because they did not mark in their system for 2 MONTHS that I had moved out. I even got mail saying they would evict me when I no longer lived there.
Maintenance: maintenance would leave a mess whenever they came to fix something. I would find nails on the ground on my carpet each time they came to fix something. I reported the mess each time, and it was never addressed. I reported that my intercom was broken, and maintenance said that they would think about fixing it, but never did. I had a squirrel living in my ceiling for several months and put in many maintenance requests. I was told after my 3rd request that there was a hole in my roof and they would think about fixing it
Review from Apartments.com
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Property Manager at Camelot Place responded to this review
Friend,
We’d like to apologize for the negative experience you had with us. We’ve taken your feedback and will work hard to implement needed changes at Camelot Place. I’d love to make things right! Please reach out to me at your earliest... convenience.
Camelot Place, Manager, manager@camelotplaceapartments.com