4/2/24
Everything broken all the time
I’ve lived here for multiple years and am very disappointed with my experience. Have only stayed because of the inconvenience of moving. Here are my issues:
- If the hot tub has been functional 25% of the time I’ve lived here, I’d be shocked. It’s constantly under repair, and they often close the entire pool area for repairs.
- The elevators are also frequently broken, and when they work they are painfully slow. They are also often dirty.
- The gym is tiny and the equipment hasn’t been... updated…ever? You’ve got two janky treadmills, two jankier stationary bikes, an elliptical and some free weights/cables.
- They clean out the garage about twice a year, and it sets off the entire building’s fire alarm EVERY. SINGLE. TIME. Good luck if you have anxious pets.
- The package room is only accessible during the office’s open hours from 10am-6pm. If you work during those hours and have an important package, you’re out of luck.
- The building is impossible for Uber drivers to find. The entrance is basically hidden and the signage is terrible.
- Most of the equipment in the common room is broken. Management is too lazy to replace the pool triangle or chalk. Only one TV works, and the building has had a robbery in the past where someone stole the one good TV.
Positives: right on the greenway, near the lakes, front desk workers and custodial staff are friendly. But I highly recommend looking elsewhere.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Marbella on Dean responded to this review
Hello there,
Thank you for your feedback. We'd like to address some points you bring up in your review. When our company acquired Marbella 3 years ago, the spa and pool area in general were in need of repairs. We are happy to say that overtime we’ve... repainted the entire room, resurfaced both the pool and spa, installed brand new heaters, installed new jets, and currently installing a brand new bubbler.
We are not aware of elevators being broken frequently, and they are service on a quarterly schedule, but if you have any specific concerns about their operation, please do contact us directly so we can assist.
Our gym is a major draw at Marbella. It was completely remodeled and all new equipment was added just a few years ago. Equipment is also serviced quarterly. If there is a broken part we have not noticed, please let us know.
The lobby spaces and community lounge were also completely remodeled 2 years ago with all new lighting, furniture, fireplaces, paint and wall décor.
We are happy to know you have enjoy working with the Marbella staff, and appreciate your feedback.
Thank you again for your time.