12/7/23
Unimpressive, banks on location
Rather unimpressive complex. Management and property owners gave insufficient reason for their actions related to building security—overall dismissive of real concerns we had regarding homeless individuals occupying the stairwells (yes, that creepy under-staircase area) and urinating in the elevator (smelling for days on end). Community members shared experiences with these issues—mind you, single women and the elderly—between each other and management yet never once was a notice posted on the... messages board in the apartment app where “community” announcements go.
Our particular situation was such that we could only use one elevator which I found a homeless person in twice (in addition to sleeping under the stairs). Absolutely no sympathy for my wife and child having to use that elevator while I am on military orders (we have a dog that naturally needs to go out with baby and stroller, morning and night). We had to leave the apartment because of this and eat the early termination fee. Again, not one care given to the sensitive situation. We were told security was being hired but such and such date, which never came to fruition while we were there.
The shipping delivery situation is a pretty big mess, packages everywhere most of the time and unclear directions (or none at all) as to how to get to which apartment. Just bank on delivery people not caring enough to find you and losing 1/5 deliveries in the complex.
The whole place only has a few people in charge. They either don’t care or don’t have the power to care, it’s hard to know.
Review from Apartments.com
2 People Found This Helpful
Property Manager at Kirkwood Station Plaza Apartments responded to this review
Matt, thank you for taking the time to share your thoughts with us. Although we did communicate with you via email about this unfortunate event, we appreciate the opportunity to address your concerns in this public forum. Upon your notification of... the man in the elevator, we immediately contacted the Kirkwood Police Department (located directly across the street) and asked if they could perform additional patrols in the area. Additionally, we hired a security team for the property which started on 11/15/23. As soon as we were notified of the dog "accident" we immediately cleaned and sanitized the elevator. We want to assure you that we hold our residents in the highest regard and act upon your concerns as soon as we are made aware; our doors are always open to any feedback that helps us ensure our residents are happy and comfortable at Station Plaza.
