6/28/25
DON'T DO IT!
THIS IS VERY IMPORTANT IF YOU LIVE HERE OR ARE THINKING ABOUT IT. If you are moving out, make sure to document EVERYTHING. These folks will try to charge you as much as possible. We had no pets and lived there for less than 1 year (literally let out of our lease because they won't enforce nonsmoking policy). They have sent us a document outlining a $1,197 charge to replace carpets that were left in the literal same shape as when we moved in. The manager explained to me how they hire a second... party who looks at things and then a third party decides whether the carpets are salvageable (usually because pets tend to do a number on carpets--we have no pets). Thankfully, I took photos and video of our unit when we moved in and when we left, so we are protected. PLEASE SAVE YOURSELF THE TROUBLE AND LIVE SOMEWHERE ELSE! The most toxic renting experience of my LIFE.
Review from Apartments.com
Property Manager at The Venue Townhomes responded to this review
We are sorry to hear about your experience. We strive to maintain clear and transparent policies for all our residents. We encourage you to reach out to us at 833-423-1257 or venuemgr@willowbridgepc.com so we can discuss your concerns in more detail.... We value your input and want to ensure all our residents have a positive experience.
Sincerely,
The Venue Townhomes Management Team