Fountain View on the Plaza Apartments

I’ve lived in this complex long enough to provide an honest overview. While it has its pros (location to The Plaza, community events although during most peoples working hours, and great amenities) the cons are hard to ignore. Here’s a breakdown:
1. Leasing Office & Communication
The communication from the leasing office is, at best, inconsistent and, at worst, non-existent.
Expect to be caught off guard—water shutoffs to buildings during the summer happen without warning to fix a repair, the... elevator might be out of service with no updates, and if the payment portal is down? You’ll only find out when you try to pay your rent. All of this could be fixed with a simple email to warn residents something is happening or tell them something is properly working again instead of a guess and find out.
When issues arise, follow-up is sluggish especially if it's the same issue being reported. You might wait 3–4 days for a response unless you escalate and demand to speak to the manager which most of the time is still not responsive (i.e. lies and excuses).
2. Handling Complaints
The way they manage neighborly complaints is deeply frustrating.
Noise during quiet hours? Persistent rule-breakers? The consequences are laughable. A $25 fine for repeated violations (like improper trash disposal) clearly isn’t deterring anyone. So you can imagine the smell and overall appearance of the hallways over the weekend.
Their "solutions" can feel unsafe or ineffective—for example, regarding noise during quiet hours they might tell the offending neighbor it was you (i.e. a personal handwritten note ONLY attached to my door) so you can “handle the issue yourself.” This is a blatant disregard for tenant privacy and safety. In today’s society you can imagine the worst case scenarios yourself.
Reporting incidents to security or the leasing office feels pointless. Nothing changes, and if you request an early lease termination because of their inaction, you’re stuck paying two months’ rent plus move-out fees—regardless of their failure to address issues. So for most people you’ll just have to endure it until your lease ends.
Final Thoughts
While the maintenance team is solid, the lack of communication, poor complaint management, and overall disregard for tenant satisfaction make this place a tough recommendation. Save yourself the frustration (and the money) and look for a more reliable complex.
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My husband and I have been living here for 6 years. Obviously we have enjoyed our time here. The amenities, the maintenance crew and the people in the office are all terrific! If ever we have a problem, the maintenance crew or a manager is right on it. Only problem right now is the work on the trolley but I think it will be completed in a few months. That will be another amenity when finished as we will just have to walk a block to catch it.

Great place to live with lots of shopping and restaurants options near by in walking distance. Best location with plaza view and lots of options for commute.

overall good, occasional issues but fairly normal to happen in apartments. amenities and activities are nice to have as well. overall a nice community to live in

My time at Fountain View was generally positive, but there were a few challenges along the way. While the living space and community amenities were enjoyable, there were consistent issues with communication and follow-through. It often felt like there was a lack of trust that my requests or concerns were being taken seriously, which was frustrating.

Minor maintenance requests were handled efficiently, but larger projects left much to be desired. These were often done hastily, and one situation... unexpectedly displaced me from my apartment for an entire week. Better planning and communication from management would have made a significant difference.

Overall, it’s a decent place to live, but there’s definitely room for improvement in handling resident concerns and major maintenance projects. Read More