Fountain View on the Plaza Apartments

My Moving in process was pretty seamless, they had everything ready and any issues in my apartment maintenance was there the next day to fix.

Staff is very friendly and the community is clean and well-kept! I appreciate that quiet hours are in place and I cannot hear neighboring units. As a student, a quiet study place is so so valuable!

I just love living here. The location, amenities and office and maintenance staff are all great! Any issues I’ve had are promptly taken care of and they go above and beyond.

Pretty decent experience overall so far. All of my service requests are handled promptly, as the staff is very attentive to these. Great amenities and in a great location. My one complaint would be about the crime in the area. There have been multiple car break ins, and mine has been one of them. I wish they would have better security in place, such as cameras in the garage.. but besides that it’s been a solid experience.

I’ve lived in this complex long enough to provide an honest overview. While it has its pros (location to The Plaza, community events although during most peoples working hours, and great amenities) the cons are hard to ignore. Here’s a breakdown:
1. Leasing Office & Communication
The communication from the leasing office is, at best, inconsistent and, at worst, non-existent.
Expect to be caught off guard—water shutoffs to buildings during the summer happen without warning to fix a repair, the... elevator might be out of service with no updates, and if the payment portal is down? You’ll only find out when you try to pay your rent. All of this could be fixed with a simple email to warn residents something is happening or tell them something is properly working again instead of a guess and find out.
When issues arise, follow-up is sluggish especially if it's the same issue being reported. You might wait 3–4 days for a response unless you escalate and demand to speak to the manager which most of the time is still not responsive (i.e. lies and excuses).
2. Handling Complaints
The way they manage neighborly complaints is deeply frustrating.
Noise during quiet hours? Persistent rule-breakers? The consequences are laughable. A $25 fine for repeated violations (like improper trash disposal) clearly isn’t deterring anyone. So you can imagine the smell and overall appearance of the hallways over the weekend.
Their "solutions" can feel unsafe or ineffective—for example, regarding noise during quiet hours they might tell the offending neighbor it was you (i.e. a personal handwritten note ONLY attached to my door) so you can “handle the issue yourself.” This is a blatant disregard for tenant privacy and safety. In today’s society you can imagine the worst case scenarios yourself.
Reporting incidents to security or the leasing office feels pointless. Nothing changes, and if you request an early lease termination because of their inaction, you’re stuck paying two months’ rent plus move-out fees—regardless of their failure to address issues. So for most people you’ll just have to endure it until your lease ends.
Final Thoughts
While the maintenance team is solid, the lack of communication, poor complaint management, and overall disregard for tenant satisfaction make this place a tough recommendation. Save yourself the frustration (and the money) and look for a more reliable complex.
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