11/19/24
Terrible management
I would not recommend anyone move here! This is a very frustrating place to live, primarily due to poor management. I had a frustrating process getting added onto the lease to replace an old tenant, with management not being clear about the process of what needed to be done to add me on. Once I was finally added onto the lease, I had management claiming that I hadn’t signed a lease renewal and threatening being moved to a monthly rate, despite being told I had signed all the proper paperwork for... the lease cycle.
After moving in I was met with a leaky living room window that leaked water all over our floor whenever it rained — which was especially frustrating since I moved during a storm-heavy summer. Despite this being reported when the original lessee moved in over a year before me, after reporting it again it took over 3 months for them to finally fix the issue. When we had a bathtub faucet that wouldn’t shut off, it took them almost two hours to get it resolved under an emergency maintenance request. I had a leaky faucet that took weeks for them to finally resolve.
Finally, the reason I am writing this review now is because their online payment system was shut off with no warning and we now have to bring money orders to the leasing office. Mind you, we had to find this out ourselves by going to the leasing office; they did not send out any communication to tenants. Having to go to the leasing office is a common theme, since management rarely (if ever) answers the phones and are incredibly slow over email (it takes hours or days to get a response). To have only lived here for less than six months, it seems like I’ve needed to go to the leasing office for one thing or another every few weeks, which is especially difficult having to take time away from work to go deal with them. I truly cannot wait for my lease to end, because living here has been a ridiculously frustrating experience.
Review from Apartments.com
