Commons at University Square Apartments

Do you enjoy your air conditioning cutting out in mid July every other day? How about roaches, broken appliances, lying property management, flooding inside your apartment and much more? Doesn't sound appealing? Then do your self a favor and look elsewhere.

I applied for an apartment in the beginning of June and here it is July. When i call to inquire why i haven’t heard anything no one will answer. Per the website if you haven’t heard anything within 7 days it’s a denial and you’re entitled to all your money back. Thats a lie. I recommend this be your last choice if you have other options.

Lots of renovation updating an older property. New owners are updating all units as they become available, so that seems to be a good thing although will eventually lead to higher rents. Saw reviews taking about lots of vacant units but knowing that the new owners are remodeling units - that seems to be the right way to do it. Bathroom and kitchen updates are really nice. Can’t beat the location. People need to be held responsible for not cleaning up after their dogs. Why are cigarette smokers... and dog owners so often ok with littering ? Read More

All the current residents here rate this place a ONE star. The current management is more concerned with upgrading the empty apartments, of which there are many, then they are resolving issues for the current residents. At the present time our trash compactor has been broken since December 2022, we have a temporary dumpster that is always overflowing with garbage, and most recently we are now unable to receive mail delivery from the post office. All residents who live here have to drive to the... local post office to retrieve their mail. This is a problem for many of the elderly residents who live here who do not have vehicles. I have lived here for seven years. I’ve never seen this complex so empty. The staff in the office rarely answers the phone and they never return voicemails. It is incredibly difficult to get a straight answer from anybody in the leasing office which makes getting anything resolved impossible. We are also being nickel and dimed with every “convenience “ fee imaginable. Do your homework before you move here. Ask the residents what it’s really like.
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We leased in March 2022 under a different leasing company that wasn't great. Then, GVA took over in June/July 2022. I thought that things would get better, but they've gotten so much worse. The pool never opened in 2022, the maintenance takes forever (even though they've been friendly). We have had rent payment issues for several months and have fought to get the correct amount charged to our account......we are still fighting even though they've acknowledged the amount is incorrect and have... credited us several times. You cannot make a maintenance request online since their portal is down and has never worked. I've practically begged management to take care of other numerous issues, even getting the higher ups at GVA (in Texas) to help....to no avail. All we get are promises of phone calls and follow-ups that never come.
The leasing office is unresponsive and I can't get an email or call back. We've had leaks in the ceiling several times and they refuse to look into it since they aren't catching the issue while it's leaking even though we've sent videos. We call the emergency number and they don't come in time and then say call us when it happens again. We pay for trash removal and trash valet, but the valet doesn't come like they are supposed to and the trash piles up and is disgusting. DO NOT LEASE HERE...... Read More