Stoney Trace Apartments

This is perhaps the worst place I have worked with. Zero customer service, unethical practices. Example: they ripped off my temporary car plate and had my car towed. Towing company owned by mgmt company. Mail would be stolen, water leaking in apartment, front door of my building never locked in the year I was there.

Staff do not work to resolve any issues with clients. They just don't care so as a result they give crappy service to their clients. I've never seen anything like it. ... They have no morals, no customer service skills, no business sense, and zero desire to improve anything. I"m glad I am out and will never rent from this place again. I will also tell anyone within an earshot how bad this place is. Be afraid to live here... be very afraid... Read More

I lived here for so long the apartments dont look like the pictures you dont get a pool the gym has very bad equipment everything is broken roaches come through the vents theres jumping spiders in the building hallways theres stray animals that go in and out of the buildings

The place should be condemned office staff and maintenance crew is a joke place is very dirty pool and front gate has not work in years there are constant fights and shootings on this property the police is always there. Maintenance never fix anything the place is infeasted with black mold and bedbugs

- Delayed a week off the bat. I was loaded up to move in & office said I couldn’t move in because of roaches. Got keys a couple days later.
- Be prepared to go to office in person (difficult to reach). I’ve been in the office before and saw them just ignore phones. Work orders are done when they feel like doing them.
- I was quoted reg. Apt price but had to pay for a “renovated” one, & was forced to use their washer/dryer, even though I had my own.
- Most AC outlets were worn out/unsafe. Blew... out my Xbox. Maintenance guy told me he was only willing to replace 6 of the 17 due to cost and time. NOT MY PROBLEM. Never returned to replace others as promised.
- washer/dryer not pre-installed as promised. Took couple days. Ran first load of laundry, and my apartment flooded, because they didn’t connect drain hose.
- Apt painted bad/no baseboards. There are no quarter-rounds/baseboards except bathrooms. Weird/cheap.
- Painted bathtubs, instead of cleaning/replacing them. The paint peeled within first month. Annoying & gross.
- No one respects leash laws here & people let their dogs run free. Almost no dog poop bag/trash cans, which discourages people from picking up poop.
- pool never opened as promised, & indoor pool removed. I never swam last year. office’s said to use the West Mint pool. Not cool - they aren’t the same company.
- The gate doesn’t work at all. It apparently never did months before either, just stays open -- advertised as gated.
- trash poorly managed. regular drive-ins dump their trash, leaving no room for the us to dump ours. Could be solved with gate.
- Just banned smoking cigarettes on grounds. So you can’t even smoke on your balcony.
- The management also did away with multiple payments towards your rent, which makes it hard for some households to pay on time.
- A tree was starting to fall after snow/ice storm early 2022. I reported to the office, nothing was done. After a couple
weeks it fell. This was safety issue. fallen tree even stayed there for another month before removed.
- When units vacated -- cabinetry, sinks, insulation, etc. get thrown out onto the lawn behind the buildings, where they remain for several days before they are discarded.
- The office was being remodeled for months & USPS wouldnt deliver packages. Temp office didnt accept packages. Any packages delivered by UPS/Fedex/Amazon subject to theft. I had packages sent elsewhere.
- Strong pot smell outside.
- Homeless guy living in my building
- police regularly here Read More

There are so many issues with this apartment complex. The pictures lie, do your research and find somewhere other than here, SERIOUSLY.