Avana 55Twelve Apartments

The staff at Avana 55Twelve have truly made it a great community to be apart of. The maintenance team, lead by Marc, is always prompt, and Deb and Diana treat everyone with respect. I couldn't ask for a better place to live.

The process for leasing an apartment is extremely easy. Everything is straightforward and to the point. Their use of technology has made the move in process simple and clear. The maintenance staff are on point when requested. and Deborah and Diana are kind and efficient with helping the move go by easier.

Awful place to live. Neighbors are noisy and the office staff is highly inconsiderate of any requests. They treat all of the residents as commodities and focus solely on profits.

Despite a few bumps shortly after moving in, we could not be happier. Maintenance is phenomenal - attentive and very responsive. I have never had to wait more than a business day for a problem to be looked at and fixed. The office is also exceptional. They are always planning fun activities for residents, and they're wonderfully helpful with anything I have ever asked for help with!
On top of all of the staff being amazing, the apartment itself is gorgeous, spacious and beautiful. The grounds... are very well kept and tended to. The area is quiet but too far away from downtown Durham or Chapel Hill. And, if you work at Duke - one of the biggest employers in the area - you get a discount!! Read More

We will be leaving this apartment complex in two months and not renewing the lease because of the current manager and management company. We have lived here four years and were happy here. Then the current manager came on board and it has been a devastating experience. We returned home recently after being abroad for three months. We had informed the manager that we may be gone for 4-5 months. The manager emailed us abroad that the condensing unit leaked and damaged the carpet in the living room... and hallway. She wanted my permission to replace the carpet in the whole apartment because the carpet would not match and not look nice if changed on two separate occasions. The manager’s explanation of the leak was that the AC Unit was not circulating air properly during high summer temperatures because of being off and it had a buildup of condensation that leaked. My family member was very sick and so I gave permission to replace the carpet without thinking very much about it. Upon our return, our whole apartment is in shambles. We did not have a decent place to sleep when we came back from the airport late at night. Nothing is in its place and it will take me weeks to sort through and clean everything. We feel violated and cannot stop mourning the loss of our home of four years. My family member died and her belongings in this apartment have been thrown like garbage into piles. This makes me sick in the stomach. It is too painful to live in this apartment for two months. The manager is content that the apartment has new carpet. This should not have happened if the manager did her job of having the maintenance staff inspect the AC unit regularly. We informed her well in advance that the apartment will be vacant for several months. The manager is very immature and has no concept of helping residents. She only cares about getting money from the residents. We had two mice in our apartment earlier this year. I had to contact the owners of this apartment complex to get help because the manager has no compassion and no understanding of customer service. I have never had such experience in 22 years in US in any apartment complex. I will never recommend this apartment complex with current manager and management company. Read More