7/17/24
Nice space, bad management
My apartment was great in terms of the space and price, but the management has been terrible at times. I moved into my apartment, and there was an entire window missing, like a hole in the wall for the outdoors. They took several days to add a window, so I moved in about a week after my lease began. I was not compensated for this even though it was a safety hazard, and I could not move in then. Upon move-in, one of the bathtubs was on and could not be turned off until maintenance fixed it after... at least a week of waiting. There were no smoke detectors (even though that is legally required), and they were only placed in my apartment after sending in multiple maintenance requests and emails. We also had serious roach problems and had to wait a while for exterminators to come, which helped for a little bit. Now, my roommates and I get roach bait and spray and try to kill them all ourselves because we got tired of waiting for management to be convinced that our roach problem was bad enough to warrant an exterminator call.
Review from Apartments.com
Property Manager at Crossdale Flats responded to this review
Thank you for sharing your experience with us. We appreciate your kind words about the space and pricing of your apartment. We sincerely apologize for the inconveniences you encountered during your move-in process and afterward.
Ensuring a... comfortable living environment for our residents is our top priority, and we regret falling short of your expectations in several areas. Your feedback regarding the window, bathtub, smoke detectors, and pest control concerns is valuable to us. We are actively addressing these issues to prevent similar occurrences in the future.
Moving forward, we are committed to improving our communication and response times to maintenance requests. Please know that your concerns have been heard, and we are taking proactive steps to enhance our service delivery.
We value your residency and hope to regain your trust. Should you have any further concerns or suggestions, please do not hesitate to contact our management team directly.
Thank you once again for bringing these matters to our attention. We look forward to ensuring a more positive experience for you going forward.
