4/4/24
Do not rent here.
Do not waste your money, they claim that this place is a gated community but it is not. I have been living here for two years now and the gate has only work maybe for thirty days of the two years. My husband and I went away the other day and came back to three of our tires cut, the office did nothing told my husband when he spoke with them to contact our renter's insurance who by the way does not cover the outside of the vehicle. I called and spoke directly with the office manager who informed... me that its either a mistake in identity or someone we are having an issue with. Like I stated earlier we have been living here for two years, we don't even know who our neighbors are because when we are home we are inside or we go away to Florida, because of the noise level above us so we can get some rest. The office manager, also told me that we do not pay for the gate in our rent and it is not fair for them to keep fixing the gate when it stopped working. The office will tell you not to confront the loud neighbors but does nothing to help you. Worst staff ever. Yes we could move and find someplace else but my husband is getting ready for a new duty station so it would not make sense at this point. This place is roach infested and if you live on any other floor than the 3rd floor you are in for a rude awakening. The flooring is paper thin you can literally hear your upstairs neighbor taking a pee if you are in your bathroom when they are in theirs. If you are a light sleeper forget about sleeping and if the person above you does laundry late night's like ours does be prepared to be up all night because it will be sounding like a helicopter coming through your ceiling. Yes the outside of the building is beautifully but that is all you will be getting. No matter how early you pay your rent you still will be getting rude messages from the office to come pay your rent. If you like your car vandalized, living with roaches, getting rude email about rent after you pay earlier and getting no sleep then this is the place for you. I wish there was a way to give this place a no star because really and truly that is what it deserves.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at Stone Ridge Apartment Homes responded to this review
Thank you for taking the time to share your feedback with us. We appreciate your honest review and want to address your concerns.
Firstly, we would like to express our sincere apologies for the series of events that have taken place during your... residency at Stone Ridge Apartment Homes. We understand the frustration and inconvenience this may have caused you.
Regarding the matter pertaining to your vehicle, we regret to inform you that such incidents fall under personal jurisdiction and must be handled strictly through law enforcement and your insurance company. While we prioritize the well-being of our residents, it's important to note that management does not provide or guarantee security for personal safety or property. As for our gate, while serving as an access control point, it may experience unexpected malfunctions at any time as it is a mechanical mechanism.
Should you or a household member ever feel threatened or suspect any illegal or criminal activity, please immediately contact the Fayetteville PD.
Regarding pest control, upon reviewing your comments, we want to clarify that prior to moving in, there was no indication of pest issues. However, we understand the importance of addressing these concerns promptly. Please email your information to leasing@stoneridgeapts.net with your name and address so we can quickly address this, and any noise concerns you may have.
Again, thank you for bringing these matters to our attention, and we are committed to resolving them to the best of our ability.
-Stoneridge Management
