10/30/20
Needs management
Management here is useless. They are "friendly" until you actually have a problem. They claim to care about residents' comfort and safety but don't apply community policies to everyone equally. They defend and protect neighbors that are loud and dirty. They will tell you one thing and then say they never said it. When you tell them about noisy neighbors and police being called on neighbors, they say it never happened. Trash is disgusting, and has been for years. Parking is horrible. People that... don't actually live here but stay here and have three or four cars taking up resident parking. They love responding to reviews saying they care about residents concerns but don't enforce policies listed on the lease. They lie to cover themselves and each other. They try to hinder complaints because they want to keep it in-house and think we can't just easily reach out to upper management. They lie to higher ups by saying that issues have been resolved when in fact they haven't. They are so dishonest it's disgusting. It's fine if you never have to make a complaint, but be prepared and have your proof if you ever need to report issues. Maintenance response is adequate, but the actual work is mediocre. Cleanliness depends on which building you live in. They haven't power washed the exteriors in over a year. Just a few months ago the manager Ashley said they were getting ready to do it soon. Still hasn't happened. The walls are disgusting and the amount of spiders, bugs and webs are insane. They claim to have pest control but you never see them out here and bugs are everywhere. Overall, they way things are handled leave much to be desired. They are untruthful and dishonest.
Review from Apartments.com
12 People Found This Helpful
Property Manager at The Kendall responded to this review
Thank you for connecting us. It is disheartening to hear that our community is not meeting your expectations. We want to assure you that we do not tolerate discrimination of any type in our community and would like to apologize if you feel your... concerns have not been adequately addressed. I want the opportunity to speak with you about your concerns in greater detail as your experience does not reflect our typical high standards. When it's convenient for you, please reach out to us directly at customercare@highmarkres.com. Be sure to refer to this review and the apartment name in the subject line or body of your email so we can expedite our response. We look forward to hearing from you soon.
