The Lex at Brier Creek Apartments

If I could give this property zero stars I absolutely would. I applied for this apartment complex back in July. I cancelled my application due to communication issues with management. During my initial tour the office manager notified me that he had only been with the company for about 40 days so he was unable to answer many of the question I had but he was still very enthusiastic and I love the property so I took a chance. After completing my application and paying my admin fee I had issues... verifying my employment and pay. I tried both links that the company sent however they weren’t working properly. I emailed and called for assistance and received very little help. When I called the office I found out that there was a new office manager who had only been with the company for 7 days and the only help he could offer me was to contacted the screening company directly. I contacted the screening company and left several messages and to this day they have not contacted me back. I decided to cancel my application and was told I would receive my admin fee within 30 days. I allowed 35 days to go by and never received my admin fee or any correspondence from the company. I emailed one of the consultants whom I spoke with during the time I complete my application and she informed me that they had not processed my refund and needed more time that was August 28th. On Friday, September 13th I contacted the property again for an update on my refund and did not received a response for several days. Once I finally received a response, I was notified that despite the fact I canceled my application in July and contacted them on August 27th. My refund was not processed until 9/3 I was told to reach out if I have not received my refund by 10/3. Over 60 day wait period to receive admin fee despite being told I will only have to wait 30 days. I asked to speak with a regional manager and no one has also reached out. I am grateful I did not continued my application with this apartment. They were incredibly shady from the beginning . Read More

While everyone on staff has been super kind and attentive, I cannot talk enough about how much stuff comes with living in this community, a pool, playground, tennis courts, and an amazing gym!

Poor management and bad customer service from the apartment manager, the lady at the front desk hardly say Hello to customers. When you put in work orders it’s takes forever to complete.

Caution rent at own risk. I had an electrical plug in that almost caught fire. Maintenance looked at it and stated, yep its burnt. They never fixed or addressed it. I have a running and stomping child above me that they refuse to do anything about to stop the behavior despite having a playground within a few feet away. All they tell me is they can write a letter. I am currently seeking legal counsel to remedy because every other avenue has failed. Advertised gated community. The gates have been... broken for 2 years now with no repair in sight. They close early despite stating the are open until 6 pm and staff runs to avoid you. Put in order for my mail box lock to be repaired and its still broken. Asked corporate to call me and they ignor me. I would rent elsewhere. You have been warned. Read More

The views that state this is a great place to live aren't accurate. In 2021 the property was bought by another company & that's when it went down hill. They ran out all the office workers that were here with the original company. The front office, when you can reach them are rude, disrespectful and ma'am you to death, well running you in circles.

Getting them to fix anything, takes a act of god. If there's a emergency, they may show up right away (depending on the emergency) or it could take... hours. The 2 emergencies that I have had, the 1st. they did nothing about the 2nd. which could cause major health issues, they ignored, then after weeks told me to submit a work order. The lack of consideration or helpfulness, is concerning and a little frightening.

I did re-sign with the new company and regret it because of the miss management and disrespect (They had just taken over). The rent from 2021- 2022 went up 24%, yes I did the math, I countered and it was excepted, however it wasn't worth it.

There are about 20 units per building. On my side, which would be 10, only 5 are rented at this time.

You will pay a lot to live in this dump and have to deal with disrespectful front office people. Try another complex around here & save yourself the BS Read More