9/21/22
Lack of maintenance services
maintenance services are horrible.
For the whole summer, I have a water dripping from upstairs apartment .they put a small IC unit in the window because the main IC unit is broken. I sent a ton of maintenance request and I called many time about this disgusting issue, but instead of fixing the issue I get a very rude response from Ann , she said that it is acceptable to have water on front of my door. I am very sure that she will never accept this situation on her door and never accept that... dirty droplet drip on her head every time she has to leave or enter her apartment, but for me everyday,I have to deal with billions of bacteria or viruses dripping in my head or my ayes .My comments are not personal, Maggie is amazing , I really won’t renew my lease for the next year for lack of maintenance support. I will not read the routine response about contacting the office because it’s not fixing the problems, what fixing it , it’s taking care of well-being of all tenants
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Property Manager at Laurel Oaks responded to this review
Thank you for choosing to reside at Laurel Oaks and for bringing this matter to our attention. We are sorry that the maintenance service you have received has not met your expectations. Please rest assured that we will be looking into this situation... and want to rectify it as soon as possible. Please reach out to us directly at laureloaks@maglp.com or by phone at (919) 782-6062 if there is anything else we can do to make your experience more satisfactory. We appreciate your patience and understanding and hope to hear from you soon.