10/17/24
All on You
My experience here so far has not been a great one. So let me explain. When I first moved in, it was amazing... no deposit, top floor, great floor plan with great bathtub/shower. After about a month and a half, I started to smell cigarette smoke inside the building. Management did nothing about it for months. The excuse was we can't know who is doing it... we can't do anything about it. Are you sure it's not coming from the patio/balcony? We do allow people to smoke there. You know when people... are smoking inside versus outside. My whole unit reeked. Finally, after the annual fire inspection, the smoking inside stopped. It took 4 months for the smoking inside to stop. On top of that, other residents in the complex must have complained as well because in the news email they send out to remind people not to be smoking cigarettes or Marijuana in common areas or apartment units. Also, beware that something you think that management should cover in repairs may fall to you. Renters beware!
Review from Apartments.com
Property Manager at Marshall Park Apartments + Townhomes responded to this review
Thank you for sharing your experience with us. We’re glad to hear that you initially enjoyed your move-in experience and that you found the floor plan and amenities to your liking. We sincerely apologize for the frustration caused by the smoking... issue. We understand how disruptive it can be, and while we did take steps to address it, we regret that it took longer than expected to resolve. We’ll continue to communicate with residents to ensure our community guidelines are followed to create a comfortable environment for everyone. If there are any other concerns or repairs you’d like to discuss, please feel free to reach out to us directly at (984) 260-3791. We value your feedback and appreciate the opportunity to improve your experience.
