7/22/24
maintenance goes unresolved
Moved in June 2023, first day we moved in there was a sewage smell in the bathroom that was immediately reported to the office. Maintenance came multiple times with no resolution. Continuously begged the office to send a plumber because smell was unbearable. They kept sending different maintenance people with no resolution. Finally after pestering the office for an entire YEAR they sent a plumber in July 2024. Can’t figure out the issue, so they don’t know what to tell me. Fair warning, plumbing... issue is in 123-CW so if you are going to sign a lease make sure you don’t get trapped into this unit. Smell is not a constant but occurs a few times a week after showering so you may not smell it when you tour the unit but if you make the mistake of signing here you will find out quickly. Air conditioners also leak in all 3 rooms and cause damage to the walls but I was informed that that is “normal” for air conditioners. Staff is nice and friendly but my living experience here has been very poor.
Review from Apartments.com
1 Person Found This Helpful
Property Manager at The Townhomes at Beau Rivage responded to this review
Hi , we have clearly fallen short of your expectations. We will continue to work on any situation you bring to our attention. I have been in touch with the Beau Team and I have been informed the smell is much better. But if this information is not... correct please let us know. Your experience is extremely important to us.