8/29/23
Security Issues and Maintenance Timeliness
I’ve been living here for nearly 2.5 years and initially I had no issues. However, recently the quality had been seriously deteriorating. Work orders take an excessively long time to complete (weeks and/or month at times) and, even worse, the security is a MAJOR issue. In the last six months or so, we’ve had our garage broken into twice (losing about $800 in belongings), had mail stolen, and (most recently) 6 cars were completely smashed (windows, frames, and more) in the underground parking... which is supposed to be secure. There are no security cameras to monitor this stuff so that certainly doesn’t help this at all. All in all, while I liked this place at first, I would steer people away now. This place has gone way downhill in the last year and I am so happy I’m about to get out of here in a couple months.
Review from Apartments.com
Property Manager at West Lake responded to this review
We are truly sorry to hear about your experience and for our delay in responding. Your feedback is important to us, and we appreciate you taking the time to share it. If you’d like to discuss this further, please contact your leasing office or... feedback@goldmark.com. We’d be happy to hear from you!