Fontenelle Hills Apartments

Mold, water issues, poor landscaping and water management, Sinking foundations. Overpriced and undercared for. Pool is broken. One maintenance guy for 5 properties totaling tens of thousand of tennents. Then when you do move out they lose your move in records and charge you $3500+ in "Damages" which are just standard things that are supposed to be done by law. Repaint, change carpet, etc. So they charge you to renovate the apt.

This place is absolutely beautiful. It’s nestled in a wooded area. The apartments are large.
However, the management sucks. The apartments and the complex is NOT maintained. It’s nearly impossible to get a maintenance worker, they currently and since current management co took over, there’s now and usually only one. They’re unskilled and they can’t keep them. They come in your apt. without notice. Almost every time they’ve fixed something it breaks. old management co had 3-4 experienced and... skilled workers. There’s hundreds of apts. Because they are older they have things need fixed. Good luck with that. Unfriendly or non-existent management. I don’t mind my outdated apartment. I know most things, unless an emergency will remain. I have been here for nearly 9 years. This year I’ve about had enough. I question whether my nice large apt. and the beautiful setting is worth it.
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The apartment managers literally could not care less about your well-being. Our AC was out for the entire month of July and it took threatening legal action for them to finally do anything about it - they also didn’t unplug the AC so it drew power for the entire month and wouldn’t compensate us for the $200 electric bill it racked up that month - the apartments themselves are old and unkempt and I’ve honestly been afraid our upstairs neighbor’s shower would collapse in on ours by how sunken the... floor is. We were promised that the doors would be replaced on move in and guess what never got replaced? One of the burners on the stove went out and maintenance didn’t care enough to even look at it. Don’t even get me started on the roads and hills because you can’t leave if it snows more than a half an inch. If you don’t care about your actual quality of life and just want to live in the forest then this is the place for you! Read More

So many issue's here and plenty of pictures/videos to provide showing all the issues! To start I couldn't get phone call from property manager about findings she said she found at final walk through. I specifically emailed about setting up appointment to do final walk through with her but received no response on time that would work!
I found a cockroach in my unit and started packing my stuff immediately! Thank God pest control came out and didn't see any signs of roach infestation in my unit,... unsure of the others!
Garage reaked of cat pee (was told that's cause it's an its an outside garage, aren't they all??) Garage door was broken, when maintenance came to fix it they exploded bleach all over my stuff and acted like it my fault, lost hundreds of dollars worth of things that was never paid for by company was told to use my renters insurance to replace my stuff which has deductible to use.
Water leaked into my unit more than once from apartment above, soaked the floor, cieling, shelving, and light bulb (water and electricity don't mix)! Ruined my things on the shelf, when I called office they were more concerned who was in my apartment informed me of issue then about leaking water and sending out maintenance immediately, I guess your unable to have people over?? They were suppose to send drywallers to fix the unit, waited all day they never showed!
Made it out just in time! Don't waste your time or money! On top of all of this they will charge you for normal wear and tear upon move out, their currently trying to charge me $125 a piece totalling $500 for 4 doors plus more! Completely unheard of! Please beware they will rob you blind for charges that their not suppose to charge for! Read More

These apartments have a lot of great qualities...but are overpriced for how old they are. I love the layouts and the area, but they have not been updated in years. The wood is old and stained with paint in areas. The wood walkways you could feel bow below your feet. The parking lot if riddled with potholes. The walkway windows have a film over them. The appliances are outdates. It just cost too much without there being upgrades.