10/24/22
Don’t be fooled by high ratings
Signed an 18 month lease with this company and that was the worst decision we've ever made. This place was good for the first few months and then turned into hell. The building was too loud from upstairs and also the adjoining wall. If you want something peaceful, quiet and less stress, I wouldn't recommend this place. Check the walls when you go on tour with them, it's literally hollow and they call this a "luxury" apartment. The fact that they closed the reviews on their website for the... residents/former resident to write a review already a red flag. Is there anything tohide? Or do you just wanna keep your 5 star rating?
I highly suggest that if you are interested on this place, you should on a tour & check the walls and ceiling for insulation. If you have problems with your neighbors, don't bother because the office doesn't even care about your comfort since they think that the noise is normal even when it's already so bad. It was so bad that they think it's okay if your neighbors wake you up in the middle of the night. And by noise, I mean constant stomping from upstairs that basically sound like a loud bass. Who would want to hear that constantly? Our apartment also vibrates when they slam the doors & drawers. Adjoining wall & their podcast. So much for living in "luxury". We've been in contact with them about the same so long for so long that nothing changed and all we got was disrespect.
If you are interested on renting above the common area, you might wanna think about it. It gets loud from parties, the pool, and also from the entrance door.
But hey! We're so glad to be finally out of this management! We stayed because they want us to pay 2.5x the rent for early termination. I do NOT recommend Zag or other property owned by bluestone development! Do not be fooled with their high ratings like we did! This wasn't a home like what they are advertising!
Review from Apartments.com
Property Manager at ZAG responded to this review
Thank you for taking the time to provide a review of ZAG Apartments. We appreciate your thoughtful insights on how we can improve. We know that multi-family living can present unique challenges and we apologize for any missteps that our staff may... have taken in addressing this issue. We thank you for your residency at ZAG and if you find yourself needing any further assistance from our office, please do not hesitate to reach out at (402) 980-6630 or zagapartments@bluestonedev.com.