7/25/23
Will not answer phone/emails
I lived here for a year and within three months of living there the property manager left and has not been replaced. Also, the maintenance man left as well so there is no staff on the property when it came time that I wanted to leave I sent in the official documents to do so the office said that they never got them even though it was done on the portal. That took a while to actually get a hold of them to do so I was taken out of the portal a month before I was supposed to making it impossible to... pay the rent and signed the new roommate addendum. I called multiple times and left multiple messages and sent emails and nobody responded , but someone was able to slip notices under our door demanding the rent overall the establishment that runs the complex is very unprofessional and does not care about the tenants who pay them hundreds of dollars every month to live there. Also, if you have a first floor apartment, you do not have a garbage disposal or an air conditioner. Those have to be provided from yourself even though when we first signed the lease, it said that we would have those things and we did not.
Review from Apartments.com
3 People Found This Helpful
Property Manager at Winchester Arms responded to this review
Dear Makenzie, we apologize for the inconvenience you faced while residing at Winchester Arms LLC. We are sorry to hear that you faced issues with our maintenance and management staff. We are continuously working towards providing the best services... to our residents. We take all tenant requests seriously and apologize if we missed any of your messages. Regarding the garbage disposal and air conditioning, we apologize for any confusion in the lease agreement. We do not provide these amenities in our first-floor apartments, but they can be installed by the resident. We appreciate your feedback and hope to improve our services in the future.
