8/23/21
Stay away!!
Stay away from here at all costs. We rented here for what we were hoping would only be 6 months while we renovated our house that was a mile down the road. The fact that the floors were unlevel due to excessive sanding and the paint was glopped on several layers with no proper prep (over the months it started to peel off in places on its own)and that paint was spayed across the bathroom mirror didn’t bother me because it was cosmetic and we were there temporarily. Also when we first moved in the... “professional” cleaning was a joke, all the shelves but the lower ones in the kitchen had not been cleaned, there was sauce packets and food left in there. The paper towels were full of dirt when I wiped them down and the hard water stains in the tub and shower took 2 days of me soaking and scrubbing before it was clean enough to use. The inside of the oven needed a second cleaning to remove the really caked on stuff, I’m assuming it was very dirty prior. Then start with the maintenance staff, there are nice enough but they have no clue. Our Hvac unit died in the middle of a cold snap on a weekend and we had no heat for 3 days because they had no idea what was wrong. Had to threaten to get our own HVAC mechanic in to fix it and they would have to pay for it before they finally got someone in who knew what they were doing. When they renovated the apartment behind us, the mice living there decided to join us. Had to set up our own traps to kill them. The trash and recycling dumpsters were always overflowing, attracting rodents. Based on the number of tenants sharing These dumpsters they really should have been emptied twice a week. Drug deals in the parking lots and domestic disputes with police intervention were a regular occurrence. But the real kicker was when we moved out, I made sure the apartment was cleaner than when we moved in (my standards). Everything was wiped down, floors were washed and polished. After not receiving our deposit back in the state mandated 30 days, we had to call the office and ask where it was. Per Tara the office manager she was sure it had already been mailed but would check on it. A few days later we got the check, dated the day we called (36 days after we moved out which is a violation) and they took $200 off stating it was for a $50 cleaning fee and $150 for a scratch in the floor. I called the office 3 times ask for someone to call me back to discuss it’s been over 3 weeks and no one has. Apparently this is a common thing they do,
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Property Manager at Waterside Gardens responded to this review
Hello, Thanks for taking time to leave feedback. At Waterside Gardens we aim to provide top notch customer service to our residents and we're sorry for any inconvenience. We always complete a walk through before giving new tenants access to their... apartments. We have looked through your record and have not found any issues brought to our attention at that time or thereafter. Apartments are thoroughly cleaned before the scheduled move in date. Should you have noticed anything that was not cleaned to our standards, we encourage new tenants to inform the the management so we can send the cleaning crew back again. In the interim of anyone's HVAC unit or heater being down for repairs, our protocol is always to provide a window unit AC or an electrical heater while we work as quickly as possible to repair the issue. If at any time a resident notices a pest issue, it is taken care of immediately. We have a company that comes out twice monthly to make sure our apartments are pest free. If need be, they will come out for an individual call as well. Dumpsters are emptied twice a week in order to ensure the highest standard of cleanliness. We apologize for any issues you experienced regarding your deposit. We do not withhold deposits unlawfully. If you would like additional information as to why you were charged, please reach out to us directly for further clarity.