Boulevard at 4201 Apartments

Dolores and Paulette were the very definition of professional and personable. I felt like I was working with my own family on getting my apartment. It was so straightforward, quick, and easy. They were so good at communicating all the information someone needs to find their apartment and move in. I am so thankful for them and know that others will experience the same feeling of family that I felt.

First off, a little perspective: any response to a review here will be chock full of phrases like “satisfaction is our top priority” or “don’t hesitate to contact us”. Unfortunately, these promises may not hold any water. Let me start with a simple example: last July, a burned out light bulb in the kitchen (you know, that place where people deal with hot appliances and/or sharp knives), not a regular bulb but one unique to this complex. Three visits to the leasing office, each with something... akin to “we’ll take care of it”, ten days before maintenance showed up. More importantly, let’s talk $$$. Renewed my renter’s insurance two weeks early, submitted the proof through their “portal” (and I use the term loosely). Sure enough, two weeks later, get an Email from the assistant manager that my insurance has expired, I reply with a copy of my new policy, she responds that she will “pass it on to leasing”. Two more weeks pass, and I get a “you are hereby notified” memo surreptitiously slipped through my door (the preferred method of communication - sic), I’m being charged for not having insurance! Three more visits to the leasing office, each time with documented proof that I renewed my insurance, each time with a “we’ll pass it on”, yet charges keep accumulating. In the end, not only will they NOT correct THEIR mistake, they will hound you for fees and charges that are the result of THEIR mistake. So the gist is that anything having to do with your account is handled by poorly motivated, poorly paid or just plain incompetent robotic desk jockeys in New York, three time zones away, and your chances of getting any kind of fair and timely resolution to any financial issue are, as the saying goes, slim and none. Do yourself a favor and stay away from any MAXXproperties establishment. Read More

Believe the bad reviews and rent elsewhere. I wish I had.

Everyone in the office is all talk and no follow through - they’ll smile and pretend to care about you just long enough to get you to sign the lease, then they stop communicating and doing their jobs.

They also straight up lied to me about the apartment I ended up leasing - said it came with an amazing city view, which is why the rent was higher than the unit I originally picked. Didn’t get to see the apartment until the day I... moved in because it took them forever to get it ready, and the view is completely blocked by the trees. I’ve been told multiple times since I moved in that they were going to trim the trees to get me the view I’m paying for, but now all I get is nonsense excuses each time I ask about why it hasn’t been done yet.

I’ve also had numerous work orders closed out with no work being done. My kitchen faucet has been leaking since I moved in, and every window in my apartment needs to be replaced. Because of the bad windows and poor insulation, the AC runs constantly - my bill was almost $200 last month for a less than 700sqft apartment.

There’s dog poop everywhere because the pick up stations are always out of bags and never get refilled. The gates are broken more often than not. The apartments are infested with bugs, and instead of cleaning when someone new moves in, they literally just paint over all the dust and dirt. They even painted the bathtub and shower tiles, and the paint comes up every time I clean.

These old, outdated, inefficient apartments aren’t worth half of what they charge for rent. Couple that with the ineffective staff and poor maintenance, I feel like they should be paying me to live in this dump. Read More

This apartment and staff are amazing while going through the application process. Friendly smiles and a work ethic that is second to none. The apartments are conveniently located near the strip and major freeways.
I was greeted by Chip and shown a really nice apartment, not the one I would be moving into, but comparable.
I moved in out of state and locked the apartment down quick. Upon move in date I met with Chip and was shown my new apartment. It had an overwhelming smell due to a broken... dishwasher that had water sitting in it for awhile. There was broken glass on the patio, missing screens, etc. I got an apology from Chip, and was told to note any other issues on my move in forms and they will be taken care of ASAP. I never heard from Chip again.

The overall appearance of the apartment was disgusting. Instead of having a nice experience moving into my new apartment, I was forced to delay the moving company a day so that I can scrub walls and bathrooms, clean built up dirt and grime from air vents, and finish logging all deficiencies on my walk through form. I turned the form into the office the next day and never heard about it again. They did not even address any issues.

In the 7 months I have lived here there have been two major flood incidents, leaking toilets, ripped flooring identified upon move in that was ignored, cannot open windows due to damaged or missing screens... AND ROACHES. Maintenance is a mess their manager is even worse. After multiple conversations with the Maintenance manager I was given his word that they will show up and fix my issues. They fixed some and left. This turned into a heated conversation with me and the manager arguing that it is the tenants responsibility to follow up with the maintenance manager about work not being done and not his job to follow up with the tenant, even though the neglected was so bad that he had to give his word it would get done. Read More

Noisy - the place is old and the floors creak everywhere. Might not be so bad if the upstairs neighbor didn't pace while on the phone. Also, I could hear every time he opened any door or the closet sliding doors. The trash valet service is overpriced and will only pick up a 13-gallon bag. There are no dumpsters for anything larger. Rarely did my sleep go uninterrupted by noises of others.

Safety is for your determination as I would come home to find four or five police cars near my building....

Parking is assigned although at least once a week there was someone parked in my space...usually workers preparing a new unit as the vehicles included carpet, cabinets, paint buckets.

I moved out and the resident portal only showed a full month's rent due which was incorrect. I made numerous attempts (verbal and written) to get my balance and then got tagged with a late fee which they finally agreed to remove. When a response begins with 'sorry for the delay' it should not end with late fees. Despite moving out early and having no access or personal property in the apartment, I also got tagged with not having insurance. This when I no longer had access. The gate comes with a key fob which is annoying when cars in front have to call in to get someone to open the gate. A remote would have made more sense.

There are better options...leave this place off your list. Read More