2/10/24
Downhill Spiral: Tenant's Candid Account of Crestwood Apartments
When my husband and I first moved into this property, we were enamored by its spacious apartments and what seemed like a promising living environment, especially considering the price. Fast forward four years, and the decline has been palpable.
Let's talk about the heating system they decided to change. Now, our once cozy apartments feel perpetually cold, and the management's solution? Discouraging us from using the oven to warm up, as if we're expected to freeze in silence or run up the... electricity bill to stay warm.
Then there's the infestation issue. Rats and roaches have become unwelcome roommates, thanks to poorly sealed radiators and pipes. When maintenance finally made an appearance, they were astounded by the visible gaps, admitting we're probably hosting the basement's roaches.
Since the heat reduction, mice have become regular visitors. Despite promises of bi-monthly exterminations, we're mysteriously absent from their list every time. And good luck trying to get management's attention. The office is either empty or conveniently closed without notice. Work orders go unanswered unless you're there in person, demanding attention.
After-hours calls redirect to a distant office, where assistance is a distant dream. It's a disappointing spiral, leaving us questioning whether Crestwood even cares about its tenants anymore. For the rent we pay, this place should be at the top of its game, not scraping the bottom.
Consider your options carefully. Living here might just be a decision you'll deeply regret.
Review from Apartments.com
23 People Found This Helpful
Property Manager at Crestwood Lake Apartments responded to this review
You've brought valuable feedback to us and we want to connect with you directly to talk about how we can work together to improve your comfort here. Since this feedback is anonymous, we ask that you please contact our onsite team at your earliest... availability. Thank you in advance.