Hillbrook Apartments

Lived in Building H for three years (2021-2024) and can confidently say that it was just fine. Rent was reasonable (utilities being included actually made it kind of a steal), the neighbors were quiet, and maintenance requests were more inconvenient than an actual problem. No pests outside of the odd spider.

The two things that caused me the most grief were the shower--the water temperature was NEVER consistent, and getting blasted with cold water at random was a nightmare I couldn't seem to... get resolved no matter how many times maintenance came to look at it--and the smell. Neighbors not picking up after their dogs and letting them pee right outside the front door made the smell in the hallways intolerable. I also had a neighbor that chronically littered cigarette butts all over our shared green area. But those were more gripes with residents than the actual building.

I also got my deposit back, minus a modest cleaning fee, which I was very pleased about. All in all, it was a net positive experience, but nothing to write home about. Read More

Day 1: I'm told a room that met my basic preferences would be available late August.

Day 2: I come in with my security deposit and they have no idea who I am. Then quickly find out they tried sticking me in a room I did not want. After some discussion they said that a room similar to the one i previously agreed to would be available Sep. 3rd. I pay them, sign for that room, and leave.

2 hours later: They call me saying they signed me up for the wrong room and the correct room would be... available Sept. 12. I begrudgingly agree.

Sept. 5th: They call me saying the tenant that was in that room isn't leaving anymore and they could put me in a different complex for "only $100 more."
Luckily they gave me my deposit back but the management is a joke and a waste of time. I wouldn't trust them with a cent. Read More

Lived here for a year, was unhappy with the condition of the building. Siding all over the ground, dog crap everywhere you looked, my friend had mold in her kitchen and closet. Twice I reached out to maintenance to report a leak in my sink which they denied finding.
I got a new job in Cleveland so I informed management of my intent to vacate well before 30 days and signed my paperwork. My lease was up in December but because of the holiday weekend the office was closed on Saturday and my sister... was unable to return the key until the following Monday. She was not informed of any money owed.
February 4th, I received a massive bill, more than the 30 day deadline the landlord has to send an itemized list of charges. I was charged for 3 carpet replacements despite living in a one bedroom and a full months rent plus a late fee. When I reached out to the office for a copy of my lease nobody ever responded to me.
Obviously management knew I was not living in the unit at that time nor could they rent to anyone else. Just a slimy way to make more money. Read More

The staff at Hillbrook is so nice and friendly. They go above and beyond to help you. Maureen and Shar made me feel so welcome. They have the best prices. The amenities are great. I would recommend anyone that is looking a place to live call Hillbrook and you wont be disappointed.

Came in. Filled out application and paid fee. The manager asked us to turn everything in and told us the apartment was not free until next month but that it was help for us upon credit check. Credit check was passed. We called for two days straight to hear back about what the security deposit would be. When they finally called back, they had already given the apt away and said they had tried to call, which is a lie. As we had called for two days and even talked to someone THE DAY BEFORE. DO NOT... rent from HillBrook. They are a mess. They lie to try and cover themselves. Read More