BrookStone Village Apartments

Terrible complex. The leasing office is awful. Over priced and outrageous hidden fees in the rent. The final straw was getting our apartment broken into.. jewelry and money stolen. The office showed us no support or empathy. Several neighbors have many very loud, big dogs that aren’t being properly cared for and bark all through the night. The garbage bins were disgusting. I do not recommend living here.

Where to start... They hit my credit twice when I applied. My car has been broken into 5 times. There is almost $200 in extra fees above rent every month. Internet is terrible with no other providers to change to. Maggots all over the trash that they forget to pick up quite often. I have been trying to contact the main office for almost 3 months with no reply.

During those 3 months, I didn't have AC or a working toilet until I called my own repair guy on my own dime. Maintenance blamed me for... not being available even though I WFH and am always home. Read More

Brookstone village does not care to help you fix any items broken in your property.

We have had no AC all summer and they have made no efforts to fix it.

If you are considering an apartment and want AC. Do NOT live here.

They have no problem collecting rent though.

It has been an absolute nightmare living here. Staff in the front office are very rude and money-hungry and lying about everything. Maintenance takes months and months and only got completed because I had to call and check up on it. Inside the apartment is absolutely disaster, very old kitchen stuff and very shity. Do a favor for yourself and never never never move to this place.

I moved to this property in 09/2021. I relocated from another state and was unable to view the property prior to leasing.

This property is slightly more affordable than the competition. However, you will need to add $150.00 to their advertised rent as the advertised rent does not include the required $99.00 cable/internet bundle, $35 valet trash fee which requires tenants to place trash outside their door which attracts rodents and causes disgusting messes outside of your door and other... miscellaneous fees.

The day that I moved into my apartment it became clear that the apartment was not professionally cleaned after the previous tenant moved. The carpet was disgusting, full of stains and dirt from the previous tenant. The entire apartment had a foul/disgusting smell. I immediately demanded the carpet to be replaced and management agreed. In addition to the carpet being disgusting, the windows/window frames and doors had mildew and dirt on them, the ceiling above the stove has visible grease stains and the ceiling in the living room also has a stain (possibly from the previous tenant smoking). I had to thoroughly clean the washer by scrubbing with bleach because it had a foul smell. The dryer vent was not cleaned prior to me occupying the apartment therefore the dryer did not function properly, and it is a fire hazard. The HVAC vents were disgusting covered in dust and debris and the entry way outside of my apartment door was covered in garbage and spillage due to everyone placing their trash directly outside their doors.

The walls and floors are paper-thin, there is no privacy. You can hear other tenants having normal conversations and you can hear every footstep from individuals walking in their apartments or walking up and down the stairs to their apartments. The kitchen countertops are laminate in my apartment and they are chipping/delaminating.

During my top to bottom cleaning I discovered that my apartment had a mouse and there is a hole in the wall directly behind my stove which allows rodents to move freely.

On the positive, this property is located next to Oakley Station Shopping center and close to major bus routes that can get you downtown within 45 minutes. Read More