5/20/24
Poorly renovated
The apartments are overpriced for what they offer. First of all, the size of the apartments is too small, and the walls are so thin that you can hear conversations in neighboring apartments. When we moved in we instantly realized that the apartment was not cleaned up thoroughly after the previous resident. The oven had a stench emanating from it and when we opened it, we could see slimy remains of who knows what. The stove tops were also far from clean and we had to clean those up ourselves. One... of the kitchen drawers was missing and when we put in a maintenance order, a misfit ring drawer was installed two weeks later. It was so difficult to work with that we decided to stay without a drawer. A fitting drawer was installed months later. Some of the power outlets are detached from the wall. The air conditioning system is so old and its noise overpowers the voices of the occupants speaking and the sound of the tv. Balcony renovation began last summer and we’ve had to stay without a balcony for our whole lease term. That really shows how slow they are with projects and maintenance requests. I’ve seen police vehicles pull up several times and witnessed verbal fights that disrupt the community. All that said, I would not recommend leasing with the Madison as you can find more favorable apartments around.
Review from Apartments.com
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Property Manager at The Madison responded to this review
Hi, thank you for your feedback . We are extremely sorry to hear about your frustration of the rent, and the building upkeeps. We strive to provide residents with a home that is high quality and well maintained . Your concerns are important to us ,so... please don't hesitate to reach out to our Customer Experience Centre at 1.855.247.1492 so we can discuss this situation further.