Canyon Cove Villas and Townhomes

They just want your money, that’s it! People are living with mice, raccoons in the walls, no ac in the summertime or heat in the winter, and maintenance will see your work order and skip it. The owner has no money to buy parts so if empty units don’t have what you need fixed, you’re out of luck. This came out of the mouths of their maintenance men on 2 separate occasions. They have to keep coming in to rig the cooling/heating system each season so we can be comfortable but it’ll take WEEKS for... someone to come fix anything! Putting our rent in escrow was the only reason they came out to fix stuff. We’re getting outta here! Read More

Office will never answer a phone call. Rent is high even though there are no amenities and basically no yard space. They decided to change the flat rate of water bill ($75) to a monthly rate divided up by everyone so now I pay about $140/month for water for only ONE person which is a huge rip off. The walls are thin and you can hear cabinets slam and people yelling. The cabinets are all very old and water damaged and the appliances are also old, especially the fridge and the dishwasher. Terrible... living conditions you can definitely find somewhere better for the same price. Read More

Went to talk to people at the leasing office, on three different tries before getting in, and they hide fees everywhere for you to pay. Horrible management and a huge waste of time

Doesnt even let you tour. Tried to tour three separate times with appointments and they do not answer calls or let you tour at all. Red flags.

The issue isn't the unit we live in or the surrounding location. The amenities, the nearby stores and the general area are good, but when it comes down to it, everything goes through the leasing office. Rarely does anyone actually answer the phones when you try to call to speak with an actual individual. I've been in the office and witnessed phones ringing and people not bothering to answer them. Need to speak directly with someone and go to the office? Despite the posted hours they are... supposed to be open, you might find that the office agents have decided to pack up and go home early. Not five or ten minutes early, we're talking 30+ minutes early, on a weekday, when someone may have just gotten off work and hurried over to speak to someone before closing. On more than one occasion, they're late coming in to open the office (again, on a weekday), or they simply decide that its just too nice a day and they just don't come in.

When you're a tenant who has an issue that needs attention and you make the time to go to the office, during the 'supposed' hours of operation and no one is there, kinda makes you wonder. If they don't care enough to be there for the tenants who already signed a lease and are paying rent, what kind of service are they giving to those who are interested in considering Canyon Cove as a place to stay?

It starts at the office. Read More