1/18/21
rip-off
After moving out they tried to charge $225 in cleaning fees. This included carpet cleaning, tub cleaning, stove cleaning, drawer cleaning.. basic things that they would have to clean whenever someone moves out. A plastic rapper was accidentally left behind in a drawer and they tried to charge $15 for that!! Very greedy company.
Review from Apartments.com
8 People Found This Helpful
Property Manager at Springs at West Chester responded to this review
Hello Maxwell & Stephanie -
We pride ourselves in providing excellent customer service and want to continue to make things right. I am glad we were able to speak a few weeks ago and adjust the move-out charges to just the carpet cleaning fee. If... there is anything else we can do to make this situation right with you, please reach out to us by calling 513-580-7540 or email HONan@SpringsApartments.com. We look forward to connecting.
Thank you,
Hailey, Community Manager