Union Station Apartments

Let's start with the Pros:
-Location (near a lot of retailers, West Chester itself is a nice area)
-Maintenance (Maintenance was always responsive and helpful in my unit when needed)
The Cons:
-Frequent Management Turnover (In the 2 years I have lived here, Union Station has went through 3 different management groups. Each transition between them has caused issues like having to pay rent by check after paying on the RentCafe app after months of living here.)
-Trashy Yard/Neighbors (The grass is... always filled with Trash. The side of the complex that faces Cinn-Day is always pristine however. Everywhere else of the property is not kept up. The fence that separates to the other complex is falling apart, large wood pieces just sitting on ground.
After moved out a few months ago I have still not received my deposit refund.
Overall, this complex has served me for what it has, my first apartment. I now know what to look for. This place is outdated, not kept up, with luxury rent prices. All in all it is a mediocre facility at best. Read More

I am a current resident. I live in a 2 bedroom apartment. But it is only 50% functional unit since last 6-8 months. I have been raising maintenance request 10/20/30 times in last 6 months. I have finally sent a written grievance letter and pictures of all the maintenance issues to the management. The management simply does not care about it. It is a PAIN to live in this property for me.

Not worth it. 1.5 stars.

Let's start with the positives:
-Great location. Right next to 75, Tylersville road, and Cin-day road.
-I stayed in a townhouse and the layout was spacious with an interesting layout.
-Allows big dog breeds like German Shepherds.

Now for the negatives (and where do I begin...)
-DO NOT set up autopay for your rent. My bill was frequently wrong, with charges being added randomly (cable and internet, double utilities, etc.). I had a hard enough time fixing the issues and... I watch my bill. I worry about home many people lost 50-100+ a month when they just let autopay handle their bill.

-Absolutely terrible communication from management. I would often have to stop by and physically go into the office to fix issues. Often having to return when the fixes are wrong/ignored. The only emails I got were spam from the company. The only notices on doors were threats about dog poop. There is no followup from the office.

-Terrible neighbors. I've seen neighbors arrested by a squad of officers armed with assault rifles. Some family of people rented multiple townhouses and had parties during covid, threw trash on the ground. Dogs off leash and attacked my dog. Dog poop everywhere.

-Broken/terrible features. The "gated" community is a lie. The back gate broke my first couple months and just hangs broken now.

-The management team. Building into the poor communication, this team is terrible to work with. I called for issues numerous times and got no response.

-Maintenance is understaffed, not skilled, or both. Requests take forever, or are ignored (marked as complete but not done).

-Security deposit. I just got my check 2 months after move out. I never received an original communication and when I called they even said I owed money. They screwed up my bill AGAIN! Had to talk to the regional manager to get it worked out. I haven't cashed the check yet so let's see if I even can after this review.

This is a long review. Originally, I wasn't going to write one but the security deposit was the last straw.

I lived here two years and when I left in the middle of covid, they did nothing to try and keep my around (raising rent $20 to renew during covid? get real). They don't seem to care, letting the place rot. Do not rent here unless you have to. Despite Jeff's (the regional manager) promise to change the place, I do not believe it. I had the money to stay here but I was constantly angry living here and moved out for my own sanity.
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Poor management. None clean. They careless about there tenants. Windows don’t stay up in both units I waited for to move in. No fire place, old out dated bathroom tubs/toilets. Mirrors in bathrooms all have the bottom decaying line. Hallways n property is trashy. No parking spaces. I had to clean my unit up completely before halfway moving in. Carpet is old. Offered new unit it was trash also. Don’t waste your tike here this community is to high for the value

The resident in the other unit several down, told me they have been waiting for a hot water heater to be fixed for almost 6 months. I continued on. The next person I asked was a long time resident in one of the larger presumably more expensive units on the property. He agreed to speak and told a story I hear too often and the reason why I have learned in the past to do exactly what I'm doing. He told me that the maintenance is terrible. That the management company has changed hands several times... and the service has just gotten worse. If it was some of the amenities such as the washer and dryer when his broke we're not working half the time in the clubhouse. He said that last year they did not even open the pool until the middle of August and it was dirty all the time. He said the seals on the windows even on they more expensive unit we're terrible and that he has filed maintenance tickets several times for a number of things and must go unanswered or have some sort of excuse.
Finally I went further around the drive loop that I was on and spoke to another lady that said she has had to call the police several times for people looking in her windows, that her car was vandalized twice in the 3 years she's been a resident, that she has had anywhere from bugs to a broken refrigerator to the sink leaking and the maintenance is slow and doesn't usually fix the issue just band-aids.
This was enough of an evaluation for me. I suggest that you do the same before renting, because once you sign that lease, the management company's service is an indication of how they run the business and/or care about their residents. In the case of Union Station apartment's in West Chester Township Ohio, I would say look elsewhere. Read More