Summit Ridge Apartments

I scheduled a tour for today. And I arrived right on time excited and ready to tour the property. And to show my fiancé! I call the number that the AI assistant gave me. Come to find out they have nothing available. And won’t have anything available for a while. The associate who I called proceeded to blame the error on the AI assistant. They didn’t really apologize for the massive inconvenience.

Normally this shouldn’t be a big deal. However 99% of companies who use AI check to make sure it... doesn’t mislead customers. Not only is it easy to check but they didn’t even bother to check. Had no idea I was going to try and come in and waste my time. As well as my fiancés time. They also haven’t even bothered to update their listings. They say that they have units available to tour/rent as of today.

If they can’t manage their AI and utilize proper customer service. And update listings/website. Don’t expect much from the property :)! I wouldn’t ever recommend this to anyone as they won’t bother to check up on the listing. I will make sure to tell other buddies looking for a place to not waste their time! Even the ones who were interested in this property like myself and my fiancé! And you shouldn’t either! Read More

Changed new management and the new people are rude as can be and they think they can talk to anyone side ways and over charge you to move out or break a lease! They allow trash to fill up the trash area and I believe at the moment they don't have any maintenance people ! We need the previous owner back and the people who had this they cared and made sure people was happy and worked with them unlike the new management here! Glad I am moving and saved my lease information they are not getting me... on over paying ! Read More

Don’t move here! They never clean the pool! Literally GREEN a week after opening it. Dog poop EVERYWHERE! Everything is outdated. Stay away if possible!

I have lived at the Summit Ridge apartments several times while being stationed at Fort Sill. I have to say that the staff provide the greatest customer service I have experienced while renting an apartment. I can simply call the office with any problem ranging from a leak to a disturbance and it gets solved immediately. The Senior Maintenance Tech attacks any problem with a "Whatever it takes to fix it" attitude! The Flats by the pool are scenic and I enjoy grilling outside knowing that... nobody ever tampers with my things kept in my outdoor cabinet.
The most impressive example of customer service I can call to memory was in July when my Air Conditioning broke after 8:00 PM on a weekend and it was fixed within an hour. After experiencing the level of personal care afforded to residents here, I just don't want to live anywhere else. Read More

The office seems to be a very hardworking staff they take care of any issues that arise in a timely manner. The community is very quiet and I would recommend Summit Ridge to anyone.