The Arden Northwest Apartments

If you can afford it please rent somewhere else. Apartment came with roaches, whole complex has a mold problem. Management will not help you with your issues no matter what you do you could post on their website, call everyday, or even go to the leasing office daily won't matter. We had a leak for a month that was going to flood the Apartment and the one below, nothing for weeks. Our fridge is infested with roaches we where told we'd get another one that was 3 months ago and on the website it's... marked "resolved". Obviously no new fridge. Latest issue no shower we have complained daily it's been just over a month they always promise to send someone to help to move you along but nothing. For the love of God if you can afford to pay just a little bit more a month do so! Read More

I lived here longer than I should have. Every summer the A/C goes out and you’re ignored. I have roaches coming in my apartment from my neighbors house, they charge pest control every month but no one ever comes out. The outside stairs leading to my apartment are broken. I put in my 30 day notice to vacate and they act like they did not receive it and are trying to charge me another month for rent even though I haven’t signed a new lease. This has been a horrible experience. For what you’re... paying, the “amenities” are not worth; no washer and dryer, non working swimming pools, trash all over the property. They think painting over old things are the way to go. Read More

This has got to be the worst company ever. I put an application in late June for the middle of July for a unit. I have not received any communication back, I've called, left voice-mails. NOTHING! They just took my application fee and did nothing that was promised to me. Awful experience I wish I could get my application fee back. Stay away from here!

I could not warn you enough about moving into this apartment complex. Every single part of the process from applying, moving in and the initial months have been littered with lies, false promises and issues. We were originally shown a renovated unit and asked to rent one. It took a dozen calls, as no one answered the phone and multiple emails to even get a hold of someone at each stage of the application process and the lease wasn’t finalized on their end until a week before the move-in date. We... then were given old unit that was not renovated with a list of problems.

The bathroom off of the kitchen has paint all over the floor and when we first arrived (once cold water was restored that night) we found that the toilet was broken and the shower head was MISSING. We immediately informed the complex in person of the issues with the bathroom (along with a laundry list of other issues) at the front office informed us that someone would bring a showerhead immediately and look at the toilet. We were assured that Susan would contact us in the next few days as she was not currently in the office. No one ever showed and after 3 days of calling I fixed the toilet and purchased a showerhead.

The cabinets are ancient with. The stove and dishwasher are at least 25 years old with the dishwasher barely working. The wooden floors in the kitchen and bathroom next to it clearly have had flooding as the floors are warped and bubbled. The entire wall underneath the sink is covered in MOLD. The washer and dryer were not hooked up and behind them were filthy. The heating seems to work but makes knocking noises.

On February 13th the garbage disposal stopped working and we informed the office in person the following day. I submitted an online ticket on February 27th, still not heard back. I did my best to scoop everything out of the garbage disposal and run hot water through it but it has started to smell and we have resorted to shoving a rag in the entrance to block the smell. Recently when the temperature was warmer we put the AC on 72 degrees to cool down the apartment. The temperature never dropped below 78 and the AC ran endlessly and noisily.

Two months after we moved in after all the issues we reported in to the front office no one has contacted us. We have been ignored every single step of the way and judging from the other recent reviews we aren’t alone. As things currently stand I do not see myself ever recommending Arden Northwest nor renewing my lease. Read More

the most unprofessional, lazy uncaring company ever. Don’t waste your money On these! My hot water has been on for almost a week and no one ever answers the phone