8/29/24
Unsafe and Terrible Living Conditions
Within the last year they have had 3 different apartment managers. They don't fix anything. This apartment has had a HVAC water leak since April of this year and they have still not repaired it. They sent maintenance workers over to look at it in July and he put tape over the pipes, but it is still leaking because he didn't repair the problem. There have been work orders put in for several appliances that I was told that they would be replacing, but they still have not been replaced them and... they have either quit working or have not been working (hence the reason for the work orders). I am unable to communicate with the maintenance workers because they don't speak English and then when I discussed this with the manager she stated that "there was no need for someone to be speaking to them". I was surprised by this response. I WOULD NEVER SUGGEST FOR ANYONE TO LIVE HERE! Why:
A. They don't fix the reported problems
B. I had a refrigerator that the freezer didn't work for 6 months and they replaced it with an old refrigerator that didn't work right either
C. They don't replace appliances that are no longer working and/or are working periodically
D. They don't fix toilets that are working properly
E. They don't fix leaks either from the HVAC units or it takes months to get leaks fixed that are coming from upstairs units to downstairs units.
F. They never have enough maintenance workers on staff
G. They have a terrible management with a high turnover rate (3 in the last year).
Review from Apartments.com
3 People Found This Helpful
Property Manager at Village Creek at 67th responded to this review
Thank you for sharing your feedback. We are truly sorry to hear about your negative experience and sincerely apologize for the inconvenience you've encountered. We take all maintenance and management concerns seriously, and it’s clear we missed the... mark in addressing your needs promptly and effectively. We will review your feedback with our team to ensure improvements are made, particularly in terms of timely repairs and clearer communication. Please reach out to us directly so we can further address your concerns and work toward a resolution. Your satisfaction is important to us, and we hope to have the opportunity to make things right.
Thank you,
Village Creek Property Management