6/3/23
Please, for your sake go somewhere else
Overall, nice location and visually appealing but the application process was the worst experience and the first night we had moved in our toilet came apart from the floor and leaked water all over the floor. Maintenance "fixed" it the next day by gluing it back to the floor. With its new wobble, it stayed leak free for about 1 flush before leaking again. This is the email I had to format prior to paying for first month's rent, "I also wanted to address the several maintenance issues we have... requested to be fixed. We've been contacted twice that someone has come and completed the work order to have our gutter cleared and the outside outlet fixed. Upon coming home, we found both times that no work had been done and the gutter seemed untouched. We also requested a maintenance order for the ant problem we were required to report, (per the lease procedure). I guess someone had inspected the apartment, but didn't do anything further to fix the issue. We have also started to rack up issues we've come across, but feared requesting more maintenance requests would be overwhelming. However, our bedroom door is splitting and struggles to open, our outside outlet has blown, the light fixture in the kitchen is detaching from the ceiling, the mirror in the bathroom is separating from the wall and frame, our front door lock really struggles to both lock and unlock the door and the ant problem still proceeds. What would you suggest to be the best method to go about getting these things fixed?"
They basically don't care about you once you've signed a lease and getting someone to care is hard.
Review from Apartments.com
Property Manager at Andover Park Apartments responded to this review
Thank you for taking the time to write us a review. Please reach out to our office at your earliest convenience so we may ensure a service request is in order and these concerns are addressed. Thank you.