Spring Mountain Apartments

Manager is never here. Orange, pink, and black mold all over the apartments. Poor maintenance. Didn't fully replace anything until it caught fire. Roof leaks. Floors warped from water damage. My animals have fungal infections from the water even after its filtered. Water leaks through electrical. Meth-labs, homeless, crime, violence, vandalism. Homeless people sometimes chase you into your car depending on the day and spray paint their cars near yours. They leave drugs on the back of their cars,... when children are around. Children are not supervised either. Parking lot is a huge tire shredder. Poorly managed. Health concern. Should be shut down 100% Read More

The mold is ridiculous here, and management does nothing about it, or care to help you. The windows are so old that water leaks in through the window.

Great location and price. Friendly staff, expedient maintenance, would be perfect if they could just get rid of the summer problem of sugar ants. Does a need a little more TLC on grounds keeping, but they are working on this. This is in West Salem, which has a power co-op with inexpensive electricity. It also maintains a country feel, while still being part of a medium size city. Has full size washers and dryers, and forced air electric heat. Must have AC in the summer, which the tenant must... provide. Read More

The apartment was very loud since it was situated against Wallace Rd., but it didn't hold a candle to the noise level of the other tenants. The apartment above us would regularly hold loud parties through the early morning- the music would blare so loudly that our sliding door would vibrate. We called the cops twice until she finally got the message. The walls are so thin that our neighbor's afternoon "excursions" could easily be heard through the ceiling. Other neighbors and visitors would... drunkenly come home at night, screaming, fighting, revving their engines, and one time crying in the parking lot.

Don't be fooled by the pictures on the website of a green, well-manicured facility.

What finally broke the camel's back was the move out procedure. According to the lease, tenants are to pay for professional carpet cleaning before they move out. We left the apartment in much better condition then we left it, diligently going through the move out checklist and spending the majority of move-out week making sure everything was in order. The maintenance guy even came over to do a walk through and didn't mention anything additional we needed to do.

Nevertheless, there was a $75 "CLEANING" charge on the final accounting with no specifics involved. The freaking line next to cleaning was even blank. According to Oregon law:

(12) In order to claim all or part of any prepaid rent or security deposit, within 31 days after the tenancy terminates and the tenant delivers possession the landlord shall give to the tenant a written accounting that states specifically the basis or bases of the claim. The landlord shall give a separate accounting for security deposits and for prepaid rent.

There were no specifics involved to what was actually charged. It was only to our imagination that we randomly add up things on the base charge list, of which we used as a guide to ready the apartment. We called and e-mailed the apartment manager, Sheena, to simply inquire about this charge but of course never heard back. The manager never picks up the phone, calls back, or return e-mails. I think this is partly due to the fact that we are now out of state and can't follow up with a face-to-face conversion.

Despite the poor management and rowdy neighbors, unfounded move-out charges are a rip-off and completely unacceptable, ESPECIALLY if management will avoid your calls/e-mails. Try another apartment complex off Wallace for a better experience. Read More