Madison Providence Apartments

Our family experienced a house fire, and as a result moved into an apartment in Madison Providence. Our two large dogs were very anxious with apartment living and even needed to be put on medication.

We knew we needed to find a small house with a backyard. We found a house within 3 weeks after moving into Madison, which would be available for us to move into in 3 weeks.

As a result of the fire, our family has incurred significant out of pocket expenses. As such, we asked Madison if they would... wave their cancellation fee, which is close to $4,000. While I completely understand and appreciate that we signed a contract, I was hoping that given everything our family has gone through, Madison Providence would have approached this with a human lens vs. a corporate approach.
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You might be considering living here. I'm writing this to make sure you don't. Management is deceitful and greedy. If I could leave zero stars I would. Didn't realize a smoking community is still a thing.

I've lived at Madison Providence for 4 years and each year seems to get worse. The quality of the construction here is questionable. I've had major issues from frozen pipes, water leaks, mold issues, drain issues just to name the ones that involved cutting into drywall and drilling through concrete floors in order to fix the issues. The maintenance team is the only positive thing about Madison Providence -- they're quick and helpful & you'll probably see them a lot.
The overall management... company is incompetent & complacent.
1) There is one trash area for the hundreds of units here. The massive dumpsters are constantly full so people resort to leaving trash on the ground. There's also the issue of having difficulty throwing trash in the 7+ foot high dumpsters. Management consistently blames residents for the issues and never provides actual solutions. The fence structure around the trash area has been falling apart for a year now with no attempts to repair that either.
2) Have fun tracking down your packages. Is it at the mailbox? Or in the package room? Or in the office? Or at a different building? If it delivered to the office, they won't give you the courtesy of an email to let you know.
3) The dog park. For the first 3 years I lived here it wasn't maintained even in the most basic ways. For example, in the summers they didn't even bother cutting the grass. Poison ivy was growing within the park itself. Today, the gates are broken and there's no way to close it. So we use a bungee cord. There are close to 200 dogs that live in this community and at $30/mo in pet rent, there should be plenty of revenue to fix a gate. But they won't fix it or replace it -- they literally communicated to residents that they are choosing not to fix the gate to the dog park. They did promise an 'improvement' to the park this past fall and told us they would close the park for two weeks for the project. It was closed for 2 months instead. The 'improvement' was putting down grass seed. In October. So now nothing is improved, the gate still doesn't work. But now the ground is covered in jute netting which the dogs rip up and we all get to get tangled in it and trip over it.
4) Rent increases. They will gauge you every year. If you're planning to be here just one year or less you're fine but if you plan to stay longer, prepare for potentially an increase of hundreds of dollars per month.
Make your life easier and avoid Madison Providence. Read More

Madison Providence is a nice looking community but not worth the money. The units are built cheap and you can hear when your neighbors are watching TV or blasting music at 11pm. Noise is expected when you have people packed in but there is truly no consideration for others. You can also smell odors from other units as well such as food and Marijuana. No point in bringing your concerns to the office because there only concern is generating money. But if you have money to throw away this might be... the place for you. Read More

Love the apartment and the community but am losing sleep over the intermittent drip noise in bedroom.