4/29/19
Misleading Amenities
Lived here for 2 years. The gate is open half the time mostly because people don't close it properly. Packages get delivered to the UPS store 3 blocks away and not to the building, and the controlled remove access for guests DOESN'T WORK, has never worked, and management is unwilling to admit it doesn't work OR FIX it. In February of 2018, half of the building was involved in a fire, and it took management to the end of the day to tell us that it was in a fire and even longer to tell us what was... going on. We inquired daily and hardly ever received information about when we would be allowed to reoccupy out apartments. It was almost a month before we could return. They said the carpets would be replaced in the hallways and they weren't. There's pet pee stains all over them on the entrance floor. Lastly, the maintenance people are nice, but dont do the best of jobs, plus they leave your place a mess and don't clean up after themselves.
It's not all horrible though.....it is a nice location, expensive but reasonable price, but management sucks really bad.
Review from Apartments.com
6 People Found This Helpful
Property Manager at Bank Street Court responded to this review
I regret that we have not been helpful to you. We make every effort to respond as quickly as possible to all our Residents and provide superior customer service. If you would give me a call at 215-351-9193 to discuss your concerns, I will make... every effort to resolve them for you. I look forward to hearing from you.
