Falls Village Apartments

I have lived at Falls Village for nearly six years now. I have an updated 2-bedroom garden level unit which is quiet, clean and well-maintained. Our newest management team is very responsive and attentive to residents' needs. The complex is gated and each building has locked entry. The resident community is a diverse mix of students, families and seniors. Pets are most welcome too!

Falls Village is absolutely incredible. I have lived here for a year now. It is quiet, clean, no bugs, safe, etc. The maintenance men are incredible and fix things within 24 hours. Nicole and Kayla make living here such a great experience. They host community parties and always check in on us. We have a range of babies to retired adults to dogs to cats and every one is taken care of. I could not be happier!!

Extremely frustrating, even when I was a potential renter, none of my emails, phone calls, etc were answered. Often would have to wait days to weeks for any response, even now as a tenant. I emailed about issues with smoke in the hallways and got no response, even after multiple emails. The walls are thin, and I can clearly hear my neighbors in my bathroom. When I moved in, the apartment unit was not cleaned, the fridge had some sticky substance on it, and the bathroom had rust. I would have... broken the lease had I not been pressed to find somewhere to live. Also - the apartment unit always smelled like weed due to neighbors and thin walls. You can hear everything/smell everything. The photos and virtual tours online make it look a lot better than it is. Read More

Imagine knocking on the leasing office at 12.50 pm for a 1 pm appointment - with an outside temperature of 91 F (33 C) and to be told to stand out in the sun (heat and humidity), and wait because your appointment is at 1 pm and the office is closed. Is that how you welcome the client? Is that you manage the office? Yes there is Covid (while now, the restrictions are being loosened and people are vaccinated) and yet, the property didn't felt the need to create a space to welcome potential... clients(tenants) to let them sit.

On top of it, we booked a tour for 1 bedroom, and we were shown a 2 bedroom model apartment - with very little information on the features or facilities. All because, the person managing the property wasn't there and did not feel the need to inform us. Because, again, who cares about the potential tenants.

The lady who showed us the apartment, allowed us to feed our 3 month old baby in the office later. That was very nice of her and we are thankful to her. However, there was only one chair in the office for us to sit. The other chair had a stack of files, so only my wife could sit and feed the baby. Again, who cares about the potential tenants - they can stand. Customer is king - probably not so much in US.

Overall, a pretty bad visit. Wasted a weekend in the heat to visit a property which for sure, we won't be renting. Read More

I have lived around the world, moved 9 times in the past 12 years (because of my job) and have lived in a number of different apartments, houses, and communities. Falls Village is by far the best apartment community that I've ever been a part of for a number of reasons. First, parking is one of Philadelphia's biggest headaches, Falls Village is a gated community and I never park more than 100 ft from my apartment. I'm an active person and go to a full gym daily, but Falls Village has a 24... hour fitness center that makes morning cardio the best way to start the day. Although I don't have a pet, they are pet friendly and have a dog park next to a picnic area with bocci ball courts and horseshoe pits. Lastly, the location is second to none. I work long hours during the week and don't necessarily want to come home to loud obnoxious city life all the time.. East Falls is a hidden gem of Philly, close enough for a 10-15 minute Uber ride to the city, yet tucked away in a suburban like part of the city with minimal crime. Within the past year there was a change in management, Emily, the new Community Manager, has been nothing short of outstanding. Every time I contacted the front office with a request she has been readily available, willing to listen, and take action. She has went out of her way to help with multiple requests and has set a new standard for community management. I plan on staying at Falls Village until I end up moving for work or buying a house in Philly, this Community is worth every dime of rent! Keep up the great work! Read More