Henry on the Park Apartments

This is the worst property I have ever lived at. We have been here six months and during that time it has been a nightmare. The leasing team is terrible. The maintenance team is terrible with the exception of one employee. The property is dirty and old.

Let’s get right down to the pros and cons

Pro: large space for reasonable price

Cons: - Elevators are always dirty
- Hallways always smell like trash
- The way they take trash here is terrible. You have to leave your trash in the hallways
-... Maintenance team is lazy, slow and they close out work orders without completing them
- Management is terrible. They don’t ever answer the phone, they don’t do anything to help residents and ignore emails. They only respond to aggression
- We had to have our fridge replaced because it kept making loud noises and the light went out. It got so bad we could hear the noises from our bedroom and that took them almost two months to replace after they tried not to.
- When they replaced our fridge they left it in the hallways for two days and when we got it there was a dead roach inside and we got roaches from it being in the hallway
- The shower was so dirty when we moved in that after every shower the shower floor would fill up with black gunk from god knows how long. We had to clean it our selves
- Our shower door was broke for over a month and they didn’t fix it until we threatened legal action
- Our sink was broke for a month and they didn’t fix it until we threatened legal action
- We haven’t had air in our apartment for almost a month now and they closed out the work order without actually fixing our air. We threatened legal action and they still haven’t fixed our air and act like they don’t care. It’s August so it’s 85 degrees in here and we cannot sleep here currently. Also we were told other residents haven’t had air in their units since June.
- Our toilets broke and wouldn’t flush and it took them two weeks to even come out and look at it
- The hvac system was so dusty when we moved in that I couldn’t even sleep with the air on. We had to have them come change the filter and the maintenance guy told us it was disgusting and extremely dusty from years of not being cleaned or changed themselves
- The stairways are dirty and always smell like pee
- The first floor in building C always smells like weed
- They have bugs.
-The community is very loud and they drive crazy through the parking lot.

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My family has a long history of residing in this location, allowing us to witness numerous turnovers in property ownership. The property itself is aging and requires more extensive maintenance beyond superficial cosmetic updates. Unfortunately, getting essential repairs and upkeep completed is a challenging endeavor due to various factors, such as turnover or other issues.

While there are dedicated staff members who perform admirably, many of them are overburdened with responsibilities.... Conversely, less effective employees may not be as visible. The overall lack of effective communication exacerbates these challenges. Recently, there was an incident where workers prohibited residents from accessing certain areas of the building without prior notice, leading to confusion and inconvenience.

Furthermore, attempts to schedule necessary maintenance work have been thwarted by inconvenient appointment times or insufficient notification regarding required preparations. As a result, there has been a prolonged interruption in our ability to fully utilize all available amenities throughout the past year, despite consistently meeting rental obligations. This systemic issue extends beyond individual responsibility and requires comprehensive attention to address effectively. Read More

It's the worst.....bunch of liars
Been waiting for a light bulb ?? for a month. Not enough employees to make you have the best experience possible. I wouldn't recommend this if my life dependented on it.

Elevators constantly broken, more maintenance issues than I could ever list here, even simple things like changing light bulbs don't happen. Literally half of the lights in the hallway and the elevator are always out. They are constantly posting threatening emails to all of the tenants. They think that this is a luxury complex, but they clearly have never been to one. They treat tenants like employees.

As you can see the reviews have gotten progressively worse over the past year, and rightfully so. The building is unsafe, the doors are constantly being propped open to let drug dealers in. There was more than one murder within the last few years inside the complex. The front windows have been smashed in with rock, the leasing office does nothing about it. Maintenace requests go unchecked for months. When told them our washer was leaking for a month, we were told just to not wash our... clothes. Rent seemingly goes up each month and they charge you whatever they want for water/gas bills. Water has been shut off in the building multiples times without warning to the residents (sometimes for over 8 hours). The list can go on, just don't think about moving here. Read More