Keswick Apartments

It's a great location to live right near I20 and convenient shopping. However, the have high turnover of management and staff. The current manager doesn't listen. The maintenance staff is incompetent and the manager backs their maintenance team which consists of two people. Don't expect maintenance to be able to handle a lot of different maintenance requests. They only know the basics changing filters, locks. Showerheads. Stuff that doesn't require much knowledge. If you're expecting any help... with major electrical or plumbing concerns don't move here. I've put in numerous request. Sat and watched them do the work only for them to turn around and say they installed or fixed something and only covered it up. Lied to my face while I was watching. Move somewhere that has a maintenance team that knows what they are doing. They will cover up water damaged trim with paint. I watched them do it. This is their style of maintenance and maintaining the unit. I do not have an updated aprlartment either. If you want to pay rent for a place to live and make sure things get resolved the way you want it make sure they have a competent staff. Read More

The following is a layout of what occurred the fourth of July weekend and along with this week:

Saturday I receive a sticker on one of my vehicles. I called the apartments and leave a voicemail to discuss it on the next business day.

Sunday I realize my other vehicle has the sticker as well. I still think i can discuss it with the office on the next business day.

Sunday night i am in military uniform leaving to go to work and realize my Jeep is getting towed. I get the office manager which... lives in the apartment and the tow driver leaves with my Jeep. Amber the manager states that she will get the driver to return the vehicle the following day and I will not be charged.

Monday that isn't the case I have to wait until Tuesday to get the situation resolved.

Tuesday I go to the DMV and get the situation resolved which was they were taking forever with my car tag due to me having Alabama insurance. I only had knowledge of what was happening on Wednesday the 30 of June. There was nothing telling me to let the apartment office know of this. I actually talked to them on Friday and they didn't mention it was a problem. 300 dollars later I get my vehicle.

I see Stacy on Tuesday as well. She states that the office staff didn't have any knowledge of my vehicle being towed. She tells me that it shouldn't have been towed and she understands why I am angry. Later that day I was told that the office staff is the one that approved the tow. Stacy tells me that I will not be reimbursed the money because they just don't do that.

Wednesday Intermark calls and discusses the situation with me. They are the corporate office of the Keswick. They tell me that the Tow Truck Driver isn't suppose to be placing stickers on the cars. This is suppose to be done by the Office Staff. I actually asked the tow truck driver for a job. I walk my dog every night and I can put stickers on cars. He told me that other residence are the ones who told on me after they got caught. Yes this is the environment.

Finally i would not recommend this apartment complex. They make decisions and blame the tow company for it. They don't accept responsibility for these actions which isn't a place to live. You shouldn't have to worry about the apartment staff trying to screw you over when you are paying these prices. I hope this review helps you make your decision. Read More

I had a Termite infestation. Worm infestation, Mold, rotten wood on entry, holds in the door, and the garbage was always full.

We rented at The Keswick Apts for a total of 3 years and 7 months, recently purchased a house and moved. Departure process was smooth and Miss Kay was very helpful, as well as the wonderful office staff. Great place to live, peaceful and quiet. A lot of military, some renting for the short term due to various deployments and some really long term remnants. The maintenance and office personnel are always on top of things, we’ve had a few small issues over the years and they were prompt and... professional. No matter what property you rent, there will always be subjective opinions. I can tell you with outmost confidence, the Keswick Apts. Is a great value for price, location and amenities. We will certainly miss living there, especially the “hands free” aspect. Thank you Miss K, Miss Stephanie & team! Read More

This is THE best place to live in the Northeast. Its conveniently located to everything- interstate without the noise, fine dining across the street-and more importantly-doesn't feel like an apartment. My apartment is laid out more like a home-with closet space to die for. Its quiet. Grounds are well manicured. Swimming pool is sparkling and always has friendly faces. And the staff and service are second to none. THE BEST APARTMENTS I'VE EVER LIVED IN