Hawthorne at the Carlyle Apartments

Hawthorne price wise is one of the cheaper complexes to live in although a little out dated. The staff overall is okay at face value. They smile when you come in the clubhouse, but it’s very hard to get someone to answer the phone often times, so you have to go up there to get any assistance. Overall, I feel that the staff and management need improvements such as taking care of the pest issues and ensuring that maintenance is fulfilling orders correctly. They should definitely be more concerned... about having the entry gate fixed for their residence safety than nit picking if a resident has a certain color/style of curtain or lights on their patios. Ensuring that amenities that we pay for and having our trash picked up consistently is 100x more important than the “aesthetics of the community.” Read More

My roommate and I were scheduled to move in Monday at 4pm. They called us at 11am that day to reschedule our move-in to Friday, saying the apartment needed to be repainted and the carpet needed to be ripped up. We had to reschedule our U-Haul rentals, workdays, living arrangements, etc. Then, when we arrived Friday 10 mins before the office closed, they told us they would not stay open an extra 10 mins to allow us to get a cashier's check. We were coming from work and ran into traffic rushing... to get there on their schedule and they could not even stay open a few mins past close time, though we accommodated them pushing our move-in date 5 DAYS. Horrible customer service. Now we have to find a hotel for the night and somewhere to park the trucks. Looking for a new apartment. Read More

When my neighbor assaulted me they told me to buy pepper spray.

When my kitchen sink broke and flooded my kitchen they took weeks to fix it.

Now they're threatening to tow my car because they didn't give enough notification for me to move it. I travel for work and they know this. I'm in California but they want me to move today and now they plan to tow it and charge me. This place is atrocious and I intend to break the lease and move out as soon as I can. Would not recommend

This is the oldest complex of the Hawthorne franchise. The age of these apartments begin to show rarely quickly after you move in! Peeling floors, pest problem , water seeping through ceilings and wall. Mold issue, Possum issue .Every apartment needs to be renovated asap. I lived there 4 years don't make the same mistake as me.

So during peak summer, there is a tremendous amount cockroaches living in the area. Im not a insect specialist but it doesn't seem to be your typical Palmetto bug but multiple different roach species and I hate walking at night because they are everywhere. The apartment is kept very clean but I have had to remove roaches from inside on several occasions.
I was told there would be no carpet since I will be on first floor. First day we move in they tell us sorry you have carpet and nothing else is... available.
The lobby closed down due to construction which interrupted package deliveries. We still had to pay the monthly fee and no refunds were given even though we were not able to use the required LUXOR package system.
The "gates" are almost always broken but this isn't directly their fault as many guests seem to run into them.
The benefits of this place? It's fairly quiet and plenty of parking spaces. The staff, while not all that accommodating and available (sometimes the lobby is just locked during normal hours) have been nice. The pool is open late into the year and the grills are nice to use on occasion (if they are working). Read More