Hawthorne at the Carlyle Apartments

My roommate and I were scheduled to move in Monday at 4pm. They called us at 11am that day to reschedule our move-in to Friday, saying the apartment needed to be repainted and the carpet needed to be ripped up. We had to reschedule our U-Haul rentals, workdays, living arrangements, etc. Then, when we arrived Friday 10 mins before the office closed, they told us they would not stay open an extra 10 mins to allow us to get a cashier's check. We were coming from work and ran into traffic rushing... to get there on their schedule and they could not even stay open a few mins past close time, though we accommodated them pushing our move-in date 5 DAYS. Horrible customer service. Now we have to find a hotel for the night and somewhere to park the trucks. Looking for a new apartment. Read More

When my neighbor assaulted me they told me to buy pepper spray.

When my kitchen sink broke and flooded my kitchen they took weeks to fix it.

Now they're threatening to tow my car because they didn't give enough notification for me to move it. I travel for work and they know this. I'm in California but they want me to move today and now they plan to tow it and charge me. This place is atrocious and I intend to break the lease and move out as soon as I can. Would not recommend

This is the oldest complex of the Hawthorne franchise. The age of these apartments begin to show rarely quickly after you move in! Peeling floors, pest problem , water seeping through ceilings and wall. Mold issue, Possum issue .Every apartment needs to be renovated asap. I lived there 4 years don't make the same mistake as me.

So during peak summer, there is a tremendous amount cockroaches living in the area. Im not a insect specialist but it doesn't seem to be your typical Palmetto bug but multiple different roach species and I hate walking at night because they are everywhere. The apartment is kept very clean but I have had to remove roaches from inside on several occasions.
I was told there would be no carpet since I will be on first floor. First day we move in they tell us sorry you have carpet and nothing else is... available.
The lobby closed down due to construction which interrupted package deliveries. We still had to pay the monthly fee and no refunds were given even though we were not able to use the required LUXOR package system.
The "gates" are almost always broken but this isn't directly their fault as many guests seem to run into them.
The benefits of this place? It's fairly quiet and plenty of parking spaces. The staff, while not all that accommodating and available (sometimes the lobby is just locked during normal hours) have been nice. The pool is open late into the year and the grills are nice to use on occasion (if they are working). Read More

I love living at this community. I moved here a few months ago after living at numerous other apartment complexes and have been blown away by the customer service of the staff. Although the maintenance team is busy, they are always quick to respond and take care of any issues that I have. The property is older, but the management company really takes care of the landscaping and the renovations of the inside are awesome. The girls at the front office are so friendly and always put on great... events at the clubhouse. I would recommend this place to anyone!

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