Hickory Highlands Apartments

After paying the application fee and setting up a tour, they stood me up on the tour. Absolutely no one was in the leasing office the Wednesday morning I had set up my tour for.

I received no response from them via phone or email within 24 hours of my tour. Then they cancelled my application.

I was not denied; I was ghosted.

Despite providing the office with the proof of our insurance multiple times, every few months they will start adding their own liability insurance to our bill and it has taken more than a month this time to get them to remove it (they still haven't, this is the third time they've done this to us). Maintenance is incredibly responsive, but no one in the office cares if you stay or go, so they have no inclination to stop their predatory and shady practices.
They also regularly give you less than... 24 hours notice before entering your home for routine things, including things that require you and any pets to be out of the apartment for several hours, which is incredibly complicated when everyone is working from home.
I love this area, but the management quality has taken a steep dive since the management company changed a couple years ago. We won't be renewing our lease. Read More

at this point considering suing because of how much money it took me to pay to get out of an environment I literally couldnt live in. Property manager is the MOST immature person I ghafve ever met, she will literally ignore her tenants if shes annoyed with their requests. Cockroach problem was never handled and was there SINCE move in!! She told me we never said anything about it when I emailed them the 2nd week after we signed the lease about the roaches, and put in maintenance requests every... month for it. It got so bad we had to end our lease early. Read More

This place has ants, spiders and scorpions and will do nothing. About it I also had mold in my shower that they painted over when I moved in. And said they would replace the toilet but only repainted it to make it look new. If you do get a place here make sure you can look at the apartment before you get it. Don’t accept anything that you wouldn’t feel comfortable in. I am breaking my lease because I don’t feel safe here with the bugs!

We moved in September 27. The leasing consultant, Ashley, knew of this 1 month in advance. Upon arrival and picking up our keys, the apartment was not ready. The apartment was not cleaned, the Incorrect appliances were installed, the bathtub and sinks were still being fixed with a strong acetone smell , and several maintenance issues were not completed. There was no shower rod or shower head. Ashley vehementally promised to have everything completed the next day (Saturday). Nothing was done much... to my disappointment after work Saturday. We were left until the following Thursday with no A/C and spent 3 days without a shower rod to hang a shower curtain as well as nothing else being fixed. Come Monday I began to call the front office for answers. Victoria answered and asked me to email over everything that was wrong with the apartment. I did so. Nothing was done in response nor had I heard anything from the girl who sold us the apartment, Ashley. I called again Tuesday and Wednesday. I was told by 3 different people to email my concerns, and Ashley was no where to be found. This whole time we were living there with a halfway ready apartment. We couldn’t do laundry, shower, or get settled in the place we paid rent for. The first day I was able to personally make it to the front office was Wednesday. Marling, the assistant, came to see our apartment. She brought the wrong size shower curtain rod and was useless in getting anything resolved for our unit. The next day, Thursday, Alicia the general manager came to our apartment. She promised to give us a concession for our inconvenience, a cleaning fee since we cleaned our own unit upon move in and the prorated rent for the weekend we moved in. Fast forward one month and this was not done. We still had to pay full price rent for a halfway done apartment and we were told this could not be granted. It was the least they could do after sleeping in a hot bedroom, with an incomplete apartment, a migraine from the acetone in the bathroom drying up, an inaccesible bathroom, and unresponsive front office staff. Not to mention the wall in the Washer and dryer closet was rotting and falling apart. The first day maintenance came to address several issues and seal this was the following Thursday, almost a week after move-in. It was quite disappointing and it is true that they don’t take care of their residents after that lease is signed. Read More