Amberleigh Ridge Apartments

Truly a great place with great staff. Highly recommended

They posted several listings for a one bedroom apartment and I had scheduled a tour for one. I received a confirmation email and a reminder email. My fiancé and I drove 4.5 hours to see this apartment and when we arrived, the lady there had no clue who we were or any idea about the tour appointment. She then said that there were actually never any one bedrooms available and before we could ask anymore questions we were pushed off with a “good luck finding a place though.” Really pissed that the... listings online weren’t up to date and staff was rude. Read More

This place is the GOAT! Such nice people in the office and we love going to the pool in the summer. You have got to check out these apartments!

At the beginning of July, my friend and I signed an agreement for a 2 bed/ 2 bath apartment for the middle of August.

I gave my notice at my current complex and planned my move in and move out dates to coincide.

The 30th of July, I get a call from a representative saying that my move in date was moved back from the 14th to the 24th. I was told that I just needed to call my current complex and get them to move back my move out date.

The explanation for this was that the current tenants in... that unit changed their minds after they turned in their 30 day notice to move out. I did the math, and this had to be within 7-10 days remaining of said notice. The management allowed this, and passed along all the troubles and inconveniences associated with this breach of contract to me, rather than handle the matter with the tenant who was breaching agreement.

Over the next few business days, we exchanged phone calls and tried to work out an agreeable scenario. Each day, I was promised I would get a call back before the day was over; both times, that simple promise was not upheld. I finally had to take an extended lunch break and just go the office and ask for a refund because the management made an agreement and then breached it.

The list of arrangements I had made with my move in date and subsequently now have lost, include the following, but are certainly not limited to:
1) Furniture scheduled for delivery upon move in
2) Time requested off from work
To accept this amendment to our agreement, I would have to find storage space, find temporary residence for approximately ten days, take another day off from work, AND move twice in a matter of two weeks. I asked what type of assistance they could provide regarding these matters, she said they didn't have any onsite storage available and there was nothing further she could do, that things like this just happen sometimes and they are unfortunate but there's nothing she could do.
When I began to question what policies were in place for situations like this, the manager got an attitude with me and tried to say her hands were tied. At this point I just said well I'm sure you made the right long term decision for your work load. I'd like my money back from my deposits and I've got a lot to figure out in the next ten days, thanks for putting that pressure on me.

Sign agreements at your own risk. Their word means nothing, and apparently they don't enforce yours either. I'm glad I found out sooner than later. Read More